CVS 1290 East-West Highway, Silver Spring, MD 20910

"1) Stand in line for 20-40 mins waiting for medicine you were notified was ready 2) Give your name; wait 3 seconds for the person to tell you it will "be ready in a half hour." 3) Come back in a half hour even though it was on the shelf 2 feet behind them the entire time, wait a half hour in the line that literally never gets smaller. 4) Hear some random person tell the pharmacist they are going to kill themselves because this is the 4th time they've been there for their anti-depressants but CVS lied to them each time. 5) Get your medicine & don't buy anything else because the self-checkouts require age verification for everything then require the ONE employee working the floor to come over and authorize a purchase even though they're clearly swamped unloading their dollar store toys near, but never on, the shelves. 6) Get home and contemplate why you still use this place as your pharmacy month after month"

"The service here used to be good. Then the corporate overloads decided that having a skeletal crew could "save" them money so, it takes forever to pick up a prescription. I'm on hold right now, and we are already up to a 10 minutes waiting. I would stop by, but the line always has 5-7 people. This is all merely to update my insurance info. This is not a place that values customers time. And after 12 minutes hold, they hung up. After another 5 minutes, I asked why it was taking over 30 hours to fill a simple prescription. Her response: "because it's a pharmacy."A 1 minute task will take 30 minutes. Go elsewhere."

"This CVS is the worst! It used to be hit or miss but now it's all miss. They often take a week to find meds in stock and have to keep calling. They are extremely disorganized and the pharmacist often cannot understand doctors notes. Also, they short filled my meds and making me come in person risking getting the meds lost or stolen to fill what they missed. Avoid at all costs!"

"Hands down the worst pharmacy I have ever dealt with. Consistently long lines for prescription pick up, don’t pick up the phone, slow. My medicine is never ready when they say it will be, they’ve caused it to be delayed for days because they don’t communicate."

"Startlingly poor service in the pharmacy lately. It took me three visits to get an essential medication, and the delay required multiple contacts from my doctor. No one answers the phone, very disorganized, and a two-aisle-long line of sick and elderly awaiting service. sick people waiting in line in this crowded place will increase the rate of ill in the area!"