CVS 19594 Fisher Avenue, Poolesville, MD 20837

"Poolesville CVS is a warm, friendly place to shop. They had replaced Planet Oat, extra creamy oatmilk with a smaller, less desirable, more expensive brand in a plastic bottle. After shopping there, I was asked to take a survey. I told them how much it matters to the growing Vegan community in our town, that someone carries a good and decent brand of Oat Milk. I was surprised to receive an email from the manager saying that they were able to bring Planet Oat back to CVS. Today, I went to the store and saw it back in stock! Regular, and extra creamy. 5 of each, instead of just 3 of each. Amazing. Thank you CVS!"

"Normally I have had a decent experience here. I do my grocery shopping, I check out, and I go home. But on March 2nd I had a bad experience. I was shopping as normal and I went to self-checkout to pay for my items as usual (what thief would bother scanning items at self-checkout). And then as I'm putting my items back in the basket because I'm assuming the employee is trying to do something with the self-checkout machines, the employee tells me that I need to re-scan my items. I was very confused. I looked at the checkout machine and didn't see anything abnormal, so I just thought "weird but okay" and tried to walk out to my bicycle with the basket with my groceries so I can put them in the panniers. And then the employee stops me again by saying "Hey Buddy did you pay for those?" So I pulled out my phone and showed him my receipt. The thing is, if the employee paid attention in the first place it would have been obvious that I already paid for them considering that I used my credit card to pay for them. Telling me I need to re-scan items when I don't and treating me like a possible thief doesn't make me happy. I understand that CVS in general as a company has had problems with theft and stores closing, but if that's the case, then employees should be paying attention. This isn't the first time I've been treated as a possible thief at a CVS store, although that one was in DC. At this point, I'm considering whether I should be going to Safeway on Darnestown Road, either by bike or bus, because I've never been treated like this at Safeway. My e-bike cost $4000 including all the add-ons and I paid it in full. My helmet cost $150. $50 is pocket change in comparison so what motive would I have for stealing groceries? I have a credit score of 819 on Experian. However, what I don't want to do is spend extra money, like for groceries I've already paid for. For example, once I saw an unknown $68.06 charge on my bank account so I called Capital One and the investigation concluded that it should not have been charged to my account. I should note the transaction for the groceries I bought at CVS occurred on 03/02/2023 at 5:53 PM, for reference. --- I changed my rating to a 4 because I do feel it was a one-off incident but leaving my review update for future reference. The reason I was so dissatisfied with the incident was because I felt it was discrimination, whether it was because I rode a bike there or because I was wearing a backpack. Heuristics don't always arrive at the correct answer. I'm fine with how they check receipts at Costco because it's standard procedure for everyone."

"Trash store with trash customer service. I was there for UPS Access Point. They refused to accept my package because the worker didn’t want to move a package to fit mine in on the shelf, with mine being so light it could have been stacked on top. There was a huge space on the lower shelf where they put packages and all the worker had to do was move an existing package to the lower shelf. This is not the first time I’ve had issues with UPS Access Point. Sometimes their scanner is broken. Other times they have some other excuse. It’s also terribly overpriced. A gallon of milk was at one point more than twice than what you pay at the store. The only saving grace is that a few pharmacists are really nice."

"I have never had issues with CVS pharmacy until I visited this pharmacy in Poolesville. On January 28th I stopped in the drive through to ask if I could transfer my prescription from darnestown rd to this poolesville location (mind you it was already filled and waiting there, I was just low on gas and this CVS was the closest). They told me "of course! We will have it ready in about an hour". Thirty minutes roll around and I get a message saying my prescription will not be covered by my insurance. This was a shock due to me being on this same medication for almost a year and I had no issues before. I called in to see if it was a mistake and the male pharmacist told me it was probably because it was a new year my policy had probably changed. Again, not something insurance does until insurance renewal if its ever going to happen. I tried calling insurance, and unfortunately they were closed and I couldn't get an answer until the next day. My insurance informed me, they do still cover the medication but I needed a new prescription. They also let me know that this is something the pharmacist would have seen when they tried to process the script. I called the pharmacist back and they let me know they were going to send a fax to my doctor requesting for a new refill. I myself also called my doctor to reiterate I was not doing well without the medication and needed it to be filled as soon as they could. This being a benign medication, not a controlled substance but something I needed direly. To make a long story short, its now February 11th and they are finally filling my medication. In that time I had also been told by them that my medication was somehow filled in Montgomery Village, it was not. Also that they still hadn't gotten a renewal from my doctor. I had to push hard to get ahold of my doctor today, but come to find out my doctor sent a prescription renewal on February 1st. I am extremely upset with my experience here and I would recommend people use any other pharmacy in the area if at all possible!!"