CVS 8197 Westside Boulevard, Fulton, MD 20759

"The pharmacy has become a nightmare. Our work insurance forces us to use CVS so we have been stuck with them for years now. They don't answer the phone on days they are understaffed (I actually had a staff member admit this to me as a defense), they don't locate other CVS pharmacies that have your medicine when they run out, they fill prescriptions days after the due date, they lost prescriptions my doctor sent in electronically three times. They tried to charge me $140 for my dog's generic Zoloft when you gan get it for $10 everywhere else (a simple google search shows this). When I declined they "discounted" it to $79. I finally had another pharmacy contact them to transfer all of my prescriptions (I will pay out-of-pocket with GoodRx). It has been more than a week and the new pharmacy still has not been able to get CVS to respond to their request. I went into CVS a few days ago to facilitate this transfer. Still, nothing. It is disgusting that the government has allowed CVS to become such a large monopoly that it no longer needs to staff or run its pharmacy appropriately or decently. Instead, CVS' is on shoving its pharmacy plan down everyone's throat through junk employee plans (another monopoly). All while the people at the top make billions and continually slash services and salaries until it is a clown show for the end user. I know pharmacists and pharmacy staff are in short supply and generally overworked. But even accounting for this, this CVS is not doing its job."

"I would give this zero stars if I could. This is absolutely the worst CVS I have ever been to and I am writing this after multiple years of being a customer. I never see the same staff twice at the pharmacy and it has now been THREE DAYS since an eye drop was called in and it is still not ready. There are no pills to count for this. It should be a quick and easy fill. The staff is completely inept. I received a text that one script was ready. Went to pick it up and was told to come back in 20 minutes. Waited, and was told by another staff member to wait 20 minutes. I will be transferring all my prescriptions elsewhere because I am done trying to work with this pharmacy."

"This CVS pharmacy has really gone downhill. There was a time when you could get your prescriptions filled in a timely manner here. That hasn't been the case for me the last few times. My last refill was called in last night. I was informed that I could pick it up after 8:00pm that night. I went to pick it up at 1:00pm the following day, and was told that it wasn't ready, and would I mind coming back at 2:00pm to pick it up? because it was their lunch time. This pharmacy is going backwards with customer service."

"Pharmacy drive thru window is never open anymore and the line inside is absurdly long. They also don’t open the store consistently on time. Store hours claim they are open but doors are locked. It’s 8:15 AM, both customers and vendors both have to wait outside until someone decides to open. This place sucks and has gone way down hill."

"Don't bother coming to pick up your prescription the time they say it'll be ready, it's never ready on time. Better to come the next day; I have tried to pick up a prescription 4 hours after they said it would be ready and it wasn't ready. Probably more of an issue with corporate CVS automated systems being incorrect about prescription fill times but the experience is still bad at this location. Staff is professional and polite though, so that's good."