Banfield Pet Hospital 6800 Wisconsin Avenue, Bethesda, MD 20815

"I don't know where to start with my dissatisfaction about this place. My puppy minature schnauzer went to banfield on 08/31/23 to get 3 shots needed for day care : Bordatella, DAPP and Influenza. I asked 2 times if it was OK to get three shots at a time and they assured me that if she took a shot of benadryl before the shots all will be OK. So I trusted them, and I dropped her off to get 3 shots at a time. Since then my nightmare started. I went home to drop my dog off before going to the office but a call delayed me, thank God because all of a sudden I watched my dog scream from pain, tongue swollen and she was shocking! I ran back to the vet where she got a shot to help her and she stayed there for hours. When I picked her up she was shaken and since then she became an extremely nervous dog with agresive reaction. She became obsessed about everything and started reacting to me and other family members. She was not my dog anymore. I placed a complaint to banfield why they never said a severe allergic reaction could happen and of course they said they had never seen something like this and offered no solution. I press further and they promised to follow up with the vaccine manufacturers to place a complaint and be compensated. Then the chase for answer started. Called several times where they put me in 10-15 min holds , it's ridiculous and disrespectful. Left messages and finally I received an email from Natalie reassuring they would follow up and she tried to do her best to make me feel better, I believed her. Then they disappeared. I called back on October 29th and the manager Renata hadn't talked to the manufacturers and promised right then once again before I boarded a work flight that she will do it. I explained how I was living with the enemy, how much stress my dogs new condition had brought to my family and that now she needed behavioral training or I would have to take tougher decisions . Also how this was unfair because I trusted them when I went there just for a regular vaccine check up. She never followed up after that call, not an email or a call. Zero empathy or willingness to offer some sort of compensation for everything. In December, during my vacation I called them again and they put me in another disrespectful 10 min hold so I dropped the call and I showed up to their place. When Natalie saw me her face said it all. She new exactly why I was there and she looked not happy to have to confront me. I started telling them how disrespectful is to put a client on hold 10 min over and over , also how terrible of a service they had by not following in up for something so serious. I had been living already a nightmare for 4 months and they didn't care. There were other clients at the front desk and they could here my frustration. Of course, to shut me up Natalie offered to return the cost of the vaccines and the visit. 4 months later!!! And just because I was at their front desk and they didn't want other clients to hear how terrible they treated me. If I wouldn't have gone I would be here waiting. That money return should have come months before to at least show a little care or empathy. 200$ is nothing compared to the 3,500 behavioral training I had to put my dog in because I had no other option. I was expecting them to take responsibility. Banfield it's a national brand when I lived in Philadelphia I took my previous dog there. They could have done much more to compensate for what happened. The leadership of Renata is terrible to say the least. Of course she calls me in January after I sent an email telling them how horrible of a leader they had and terrible customer service, and she left me a voice mail just to check the box, I decided to not call back because I dont trust them so there is nothing they could say to change that at this point. I herd more sorrys from Natalie than I have heard before and Zero action. It became like a filler to hear not meanted sorrys. Stay away from this location. They dont care about your dog or owner needs. They just care about their profit."

"Time for an update bc I have been raving about this for weeks and wanted to share- there is a vet named Dr. Om (I'm definitely probably spelling that wrong) who is BACK. Our Chihuahua turns 16 on Jan 14 and this is the ONLY vet we trust with her. She is beyond amazing and my drama queen dog walks out of the visit happy. Highly recommend! Every staff member here are like BEYOND amazing. GO SEE KRISTEN!! I was absolutely losing my mind earlier about my 15 and half year old Chihuahua. This wonderful lady went so many steps above and beyond. We live like 2 or 3 Petsmarts away but will always go back to this location because of their amazing employees. Give Kristen a raise and an honorary Psych degree, because she calmed the situation down in a way that let me BREATHE for the first time in days. Love you guys. And Kristen is an MVP!!"

"Make sure to count your pets pills before leaving. Picked up our dogs Apoquel for almost $149. Got home and something felt off when we counted we noticed there were only refilled 48 of the 58 pills paid for. I was able to get this rectified but with the inconvenience of having to cancel an appt I had for myself and driving back to the location"

"DO NOT START A BANFIELD WELLNESS PLAN. They bill you monthly, but you can never get an appointment. I have tried for 2 weeks to call about a prescription for my dog and no one answers, I am sent to voice mail and then get a message that the mailbox is full. What am I paying for?! I am currently on hold to cancel my plan- 32 minutes on hold. Go somewhere else!"

"Banfield Pet Hospital - Bethesda is a good pet hospital. The veterinarians and vet techs are skilled, knowledgeable, and very caring of pets. It is also very easy with convenience of Banfield Pet Hospital being located in the PetSmart near me. When you add the convenience of the Optimum Wellness Plan covering all the wellness visits, vaccinations, and exams as part of the wellness plan for a nominal monthly cost. Banfield Pet Hospital is an easy and convenient way to care for your pet and keep them healthy."