Rite Aid 3300 East Market Street, York, PA 17402

"I keep telling myself I need to change to CVS and hope it'll be a better experience. My family has used this location for ~20 years, and in the last year or two they have drastically changed for the worse. It seems like each month I run out of my prescription because my refill gets "lost in the system" or "we're still waiting for it to be shipped to us from the distribution center". I am getting so tired of the excuses as to why they just can't seem to do what they are there for! I call for refills several days in advance, so im not being unreasonable with my expectations. Today, I'm waiting 6 days for a super important script refill that im out of and they can't tell me when it'll get done!!! So not acceptable, and always a problem. I guess I just need to change to another pharmacy and hope they're not all this screwed up!"

"I can't imagine anybody giving a bad review unless they were in a bad mood and took it out on the employees. My experience was that they were extremely helpful when I moved to the area and had issues transferring prescriptions. It was multiple factors from doctors to insurance and compared to other rite aids that I visited in virginia, this one is the best I've been to in a long time. I would say equivalent in service to the best pharmacy I dealt with in virginia out of maybe 5 that I had experiences with there. Be kind, be patient, and they helped me in the best way possible."

"This place is a joke. Don't know why I haven't switched pharmacies yet. Never notify you when your prescription is ready. I've asked to be put on their auto call. I have also been called from the store so they do have my phone number. Also, don't bother calling. They either immediately put you on hold and don't return or they don't answer at all."

"Look I understand how hard the Pharmacists & Staff are working and usually it's ok . And absolutely nobody has ever been rude to me in over 25 years of service here! They really do try their best. UNTIL YOU CALL! These workers don't even give you a chance to talk and they immediately put you on hold and sometimes never return. I've been on hold for almost 40 minutes and still nobody answers. PLEASE TRY HARDER TO ANSWER YOUR PHONES!!! I understand you're understaffed but if we need a Rx it's very important."

"The store is ok. Several of the Pharmacy staff are exceptionally RUDE. One scolded me and that I could not pick up a prescription that my doctor had ordered. She informed me that I could not have the medication because it was a controlled substance. I responded with that my doctor had prescribed it. She responded , “Well your doctor doesn’t know the law!” Called my doctor. He called the actual pharmacist. I went back and the pharmacist gave me my medication. Guess my doctor does know the law. Other times several of the staff are rude and present themselves as if we, the customers, are putting them out for being there."