Rite Aid 9300 Lakeside Boulevard, Owings Mills, MD 21117

"The pharmacist guy that works at night he’s the best I don’t care where I live I will always travel to this location. He always educated me on cautions when taking medicine especially if I’m already taking something else. He doesn’t have to but he does he always look in my file and ask what am I taking what am I not taking and he tells me everything I need to know. This guy saved my life tonight. I am so thankful I was prescribed a medication that could have been deadly to me if mixed with a current medication I was on. Not even my own doctor paid attention. I hope he gets the recognition he deserves. He’s very educated. I can’t thank him enough."

"My husband and I were here from out of state and I’m very sorry we decided to fill a prescription of his here. It took several phone calls attempts for me to even initially get past the hold music to check on the status of the prescription. Once I finally did reach someone, I was told that “they hadn’t checked their voicemail for any new prescriptions yet and couldn’t give me an estimate of when it might be ready”. Several hours later in the day, I drove to the pharmacy and asked at the window. Here, I was told it would be “another hour before it was ready”, so I came back 2 hours later thinking it would surely be ready by then. Upon my repeat arrival, it STILL was not ready. I told the pharmacy tech that I was really in need of the medication for my husband, and pleaded for them to fill it. They finally got it ready and I didn’t leave the counter until I had it. Stressful experience while traveling with a sick husband and 3 little kids."

"So far satisfied with the pharmacy. Haven't done much shopping in the store, so won't know about the store experience. But the pharmacy staff is polite and helpful. If we call, the phone is picked up every time and proper information is conveyed. Have been going here for 2 years for prescription and all vaccinations and so far our experience is good. The only minor issue is sometimes the common prescriptions are out of stock and takes 2-3 days to arrive."

"I really enjoy shopping at this Rite-Aid location. The staff is very friendly, and not only do they greet you, but they always ask if you need help finding merchandise. Also, the store is always neat and clean. I will continue to shop at this Rite-Aid."

"I had previously avoided this pharmacy, however, as of 2023, it seems as though they have made some very positive adjustments. With the most notable upgrades at this particular store having occurred in their personnel, especially within the pharmacy itself. It seems as though this store’s pharmacy staff now includes two somewhat younger, highly motivated, customer focused pharmacists who both appear personable and seemingly allegiant to the general ethical standards of the Hippocratic Oath. I do however feel obligated to add that my experiences with Rite Aid as a whole have previously been mediocre at best. Moreover, as a corporation, people should know that they have certainly struggled in recent years, primarily as a result of negative store experiences, store closures and legal issues. Subsequently, it looks as though they are in the process of some sort of major rebranding effort and in so doing, working to enrich the in store experience for their customers. With that said, it will probably take a little more time for them to earn any genuine loyalty and / or regular, repeat business from me, as I’d be hesitant to commit to any final conclusions just yet. Albeit, I do hope that this new regime, with the pharmacists I mentioned previously at the helm, is a sign of things to come. Companies who are willing to demonstrate a commitment to consistently employing quality people for reasonable lengths of time should begin to acknowledge that it benefits them in many ways, including being one of the most likely elements to generate customer loyalty."