Lowe's Home Improvement

"Blowes gets zero stars for their LOUSY customer service. Customer service is a joke to them. I purchased a fridge online. The day I paid for it, I had my bank increase my spending limit on my card (this helps prevent someone from stealing thousands of dollars from me if my card was compromised). I kept checking my order and saw there was no charge on my card. A few days later , my purchase failed because Blowes can't initiate a purchase on the day you purchase an item. If it was pending from the initial purchase date, it probably would process just fine. Called "customer service" ...No dice... waiting on hold forever. I decided to come in to the local Blowes in Hamburg to speak with someone at "customer service" . That was a huge mistake! There was a bridge troll behind the "customer service" desk who could barely speak and barely read. She was rude and did absolutely nothing to resolve the issues. I later spoke to a quasi-manager , on the phone, who explained how Blowes' dysfunctional policies and procedures don't have a favorable outcome for the customer. I said to him, "I am not a Blowes employee but couldn't (so called) "customer service" have helped me cancel the online order and then I purchase the same refrigerator right there in the store ,splitting my payment (Cash and card) to allow for Blowes' stupid policy of charging my card days afterwards and thus solving the problem? He said YES. I am not a Blowes employee and even I could figure that out. So the bridge troll LIED when she said that Blowes charges my card when they load the fridge on the truck (8 days from when I write this and 8 days after the payment failed). She needs to be retrained and instructed NOT to LIE to customers. She needs to be taught how to speak intelligently and not talk over customers who have a legitimate problem with Blowes' stupid procedures and policies. I am sure not all Blowes employees are like the mental midget bridge troll that I had to deal with, but they need to fire dead weight like that. I found the same brand name fridge locally for the same cost and I am buying it from a family owned store. Blowes lost my $1500 sale today (I cancelled my order) and many future purchases are going elsewhere. That is why I call them BLOWES , because the store BLOWS."

"I purchased a washer last month. First, it was not in stock that I could take it home, second delivery was to be two days or less, they give you a time from of 8am to pm like really who can afford to miss a day of work, then I had to ask for a weekend delivery so Sunday it was to come was given a four hour window 2:30-6:30 .. I’m still waiting. It’s not here. Wasted a whole day off waiting for this washer. Lowes needs to get their act together, have products in stock in their stores, customers do not have time to wait on delivery especially with the time frame that is given. Really disgusted for what you pay and the nonsense you go through it’s ridiculous!!!"

"My husband and I ordered through Lowe’s in person, a refrigerator, a stove and a dishwasher. We got the bundle deal so everything was we ordered.Got told that they will call us in a week when they would ship our stuff. I was like perfect three weeks go by no call no nothing. They even canceled our order without telling us because they lost the shipment . I put a lot of money into this and they didn’t even bother to call me. They lost our order. I was fuming and I hate being a Karen but I’m gonna be a karen. They gave us our money back within two days."

"I am a Lowe’s go to man. I am a general contractor and use the pro services when I can. I will pass a Home Depot to go to a Lowe’s. This Lowe’s is newer with a lot of space and products to choose from. They accept coupons on your phone if you have one. Customer service was good. Comparable prices."

"First off let me start by saying this is a review of lowes as a company, all the employees I dealt with were friendly and just doing their job. I bought a lawn mower from lowes that was on clearance because they had to replace a drain plug, no big deal or so I thought paid for the mower and set up delivery as I don’t have a trailer big enough to get it home. Upon receiving the mower there were gouges through the paint down to bare metal all over the mower and it was put on a skid so that it wasn’t possible to drive it off I had to lift the mower and cut the skid apart. Called customer service sent them pictures of the damage and was told that since the mower had already been marked down there was nothing they could do… I paid $3700 for a mower that was damaged while still in their possession and they are not willing to do ANYTHING. Is that how little lowes thinks of their customers? I will not do business with lowes ever again and I’d urge you to do the same"