Address Our Mess

"Very nice company. There were some things missed but still a great service regardless. I definitely wished they would have taken their time, they took two hours ($2000 job where they charge by the day) and I had to remind them to take some things that were on my throwaway list multiple time and they still left stuff behind. I feel like if they took their time not as much would have been lost. Still a decent service. The three stars is for what happened afterwards. I made a list of things I wanted set aside, some trackers were a part of this list. When I came back to my apartment, my trackers were not where I requested them to be. I looked for them for two weeks before reaching out. Cindy was the one who help me and was incredibly helpful. She reached out to the team who worked on my apartment and they said they couldn’t didn’t see the trackers I was talking about. I asked “Where do I go from here?” and Cindy said she will pass the along the message to her manager and asked me to email her some info like the make and model of the tracker. The tracker was made by an independent, small business so I sent a link to the item since there was no make or model and gave as much info as I could like the last place I saw them. The manager, Colleen, called me and I returned her call a few days later. I expected her to ask me what happened and then let me know what could be done. I had no immediate expectation for the items to be replaced I just wanted to know what my options were and if nothing could be done, that was fine. Instead, I was met with Colleen’s hostile and accusatory tone essentially telling me, without even asking me anything, that they will not be replacing the items and that I knew what I was getting to with this service and signed documents addressing such. I stopped her and told her that I had no expectations for the items to be replaced nor had I asked for that, I just wanted to know where to go from here. I also told her that I didn’t appreciate her tone. She blamed Cindy for the miscommunication and started pointing out all the things I did and said that led her to believe that I demanded for the trackers to be replaced. I told her I only did what I was asked and didn’t in any way asked for the company to pay to replace them. Granted there was a document that said to put away any valuables but I wasn’t sure where it was 100% which is why I added it to the list I provided the company a few days beforehand and the day of (The list and the handling of some of the things on it were some of my few grievances of the actual service). She did “apologize” but in the same tone and continued to be accusatory. She continued to argue with me about my intentions so I just told her its okay, never mind and ended the call."

"Wow! Tony, Zinnia, and Ryan were the best. My parents' home had become unsafe and my goal was to clear it out so that it was more accessible. I didn't think it would be possible for just three people to clean out the house in just three days, but they somehow managed it! Tony especially went above and beyond, sometimes picking up furniture on his own. Yes, the service is hella expensive. But now I understand why. You're paying for giant dumpsters, very heavy labor, and experience. I truly don't believe anyone else could have gotten the job done as well or as quickly as they did. Thank you, thank you, thank you."

"Miguel and his crew did an excellent job!! Very pleased with their hard work and they got the job done on time and on budget! Office staff of Megan and Coleen were professional and timely! Would highly recommend the whole team to others!"

"I can't say enough good things about the team that Josh sent to work with me to clean out my sister's house. They were knowledgeable, hard-working, efficient, funny, and kind. They understood that this was not an easy experience for me and were always considerate in asking me whether to toss, auction or donate. I worked with these guys for 5 days and I don't think I have ever met a nice group of men. This organization more than fulfilled my expectations."

"My aunt in maryland is a hoarder. We don't visit much but last time we did we couldn't get into the house as it was filled. Address Our Mess's people were great on the phone, they calmed my aunt down enough to get her to agree to let us and them help. The date that my aunt scheduled . we weren't available to help, but they told it was fine as long as she was there. They did it all, the removal the cleaning, and when we were able to get back to maryland to check on my aunt, it was amazing. Not only were the floors cleared away, they were cleaned. The walls, the bathroom, kitchen, all of it was cleaned as well. Well worth the money, my aunt can actually live in her house again. Amazing Job"