Best Buy,

125 Donohoe Road, Greensburg, PA 15601

"Did not realize the return policy was only 15 days. The store is 30 minutes from my home and there is no other reason for me to go to the area. So I have to make a special trip to go to Best Buy. It would have been nice if they informed you of their return policy at checkout. You can decide then before completing the transaction if you have time to come back if something is wrong with your purchase. If you miss the deadline, they will not even give you store credit for the return. In the future unfortunately shopping on line at Amazon is less time consuming and so much easier for returns. It cost me money and time shopping at Best Buy. Now I am stuck with something I don't need. The manager wasn't even helpful. I was told I could try and sell the item to get my money back. Very disappointed with the customer service. Only adds to the reasons why shopping in person is more an inconvenience. Which is a shame. As a community we need our local stores."

"I went to best buy today. I love technology and today I was seeking a new wireless router and a modem. When I approched the desk for help around 1230ish, the guy looked right at me who was next in line and then addressed two other customers and walked away with no support or help for me. This is horrible customer service."

"Henry was so amazing. So rare to find someone, especially during retail Christmas time, to be so genuinely kind and helpful. Henry helped me find an mp3 for my blind grandfather. Thank you so much !"

"The staff was nice enough, but they are salespeople I spent a lot of money to order a gaming pc there and I never received it. When I went into the store for resolution the man "helping" me pretty much told me there was nothing he could do. Contacted Best buy customer care they said they could re-ship the product because ups lost it (not best buys fault if I'm being completely fair). Rep for best buy customer service said they will reship it and give me a confirm email in 24 hours. 48 hours go by I message the customer service on my app they said it would be 72 hours not 24 (said it was due to a language barrier between me and the previous rep). So, I wait 72 hours pass I call the customer service again at this point I just want a refund. I didn't get any confirmation emails. So, I request they refund my 2k it's a lot of money to just be floating around during the holiday season. 48 hours later I have nothing in my inbox no confirmation no re-assurance they are going to refund my money nothing. I am completely gutted, as a salesperson myself I am very understanding, but all the customer care people do is tell you what you want to here and nothing actually gets done. I really hope I actually get my refund. If you plan on buying something from best buy for a large sum of money that "has to be shipped to my house"; which was also annoying because I would have rather picked it up in store; please just don't. Drive to the microcenter in Ohio especially if you want to get into a gaming pc. This was going to be my first one, and a Christmas gift to myself. I am so upset about the way I've been gaslighted about the product and my money this entire time."

"I had 2 visits with Geek squad. 1st visit went exceptionally well. Sunday 10/29/23- the Geek squad rep was Excellent! I was having an issue with my Iphone 11. The charge port would not work. He ran diagnostics and then cleaned out the port. The port worked great . I requested a new battery (it was original and doesn't hold the charge as well as it should). The order was placed and I had an appointment for Sunday 11/5/23 to drop off my phone and have the battery replaced (I was told it would take 2-3 hours) . I showed up on time Sunday 11/5/23 and and a different Geek squad tech told me that he had to rerun the diagnostics. I was confused, but I told him to do it. He then proceeds to tell me that the battery is now at 81 % of it's original abilities. He told me that he could not and would not replace my battery . I told him that it was ordered already. I just want it done - He refused. after 15 minutes, I finally left. Without a new battery. I had rearranged my schedule for this . Now I have been calling the store for 2 hours and I can not get a person on the phone to discuss this with. I have tried corporate phone numbers too, and no live person will answer. DO NOT USE THIS STORE !"