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Bank of America Financial Center
1818 Market Street, Philadelphia, Pennsylvania, United States
About the Bank of America Financial Center
The Bank of America Financial Center located at 1818 Market Street in Philadelphia, Pennsylvania, is a leading financial institution offering a wide range of banking and financial services to individuals, businesses, and institutions. With a reputation for excellence in customer service and innovative financial solutions, Bank of America is committed to helping customers achieve their financial goals. Whether you need assistance with personal banking, wealth management, or business loans, the knowledgeable and friendly staff at this location are ready to assist you. Visit the Bank of America Financial Center today to experience top-notch banking services in a convenient and welcoming environment.
Photos of Bank of America Financial Center
1818 Market St, Philadelphia, PA 19103, United States
Opening hours of Bank of America Financial Center
Monday:
10:00 - 16:00
Tuesday:
10:00 - 16:00
Wednesday:
10:00 - 16:00
Thursday:
10:00 - 16:00
Friday:
10:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Bank of America Financial Center
"I got a parking ticket coz the bank kept me waiting for more than 20 min beyond my parking session. The tall male Justin said "gimme a sec" as soon as he saw me, giving me false impression he'd assist me any minute. However, he kept making phone calls that delayed me for 20 min. The lady Rhea heard Justin's promise and kept looking at him with doubts and disappointments. Rhea progressed slowly with all customers as if hoping some would stop waiting but leave. There were only two employees and I was sent downstairs as other 1-star reviewers shared. I demand this branch compensate me at least partially for the $36 parking ticket. They wasted my time giving them feedback but were unwilling to even give me any courtesy credit that other banks/branches would. Overall, terrible place and my experience agrees with other poorly served customers. Several of them have Asian names, putting this branch's unbiasedness in doubt."
"I’m not sure what the name of the woman helping me was, but she was terrible. Came in to help a friend out with a scam we encountered and she shamed us about falling victim to this. It was outrageously out of line in addition to her being beyond unhelpful with the whole situation. Disgraceful"
"I went to make a deposit and they sent me downstairs where nobody was working. I waited there for 15 minutes alone until I realized no one was coming. I went back upstairs and the desk jockey that sent me down there was gone."
"I cannot stress enough how horrible my experiences have been, mainly because of Maria Gallo, a “supervisor” I’ve had the misfortune of dealing with three times. I am executor of my father’s estate. I’ve been trying to work through a few issues related to the account he had at BOA. Anyone who has dealt with losing a parent and taking care of the financial responsibilities left behind knows how complicated it is. The good thing is the BOA estate department is very understanding and helpful. The bad thing is, the financial centers are not. There is zero communication between financial centers and corporate, which is bad enough, but when you add an employee like Maria Gallo to the mix, it makes a sensitive issue even worse. She will gaslight and give the run around instead of making any attempt to work with you. I have come into her financial center three times after speaking with the estate department who gave me very specific instructions on what I need from the bank to get this issue resolved. And each time I go, I am told I must have heard the instructions wrong, I didn’t get the right info, I am asking them to do something they are not responsible for. I once had to call the estate department while I was at the bank and have them talk the banker through opening an estate account, because they insisted they “don’t do that.” A week later I tried to access the account and Maria is making me jump through hoops, even though I just called the estate department and they assured me they have all the paper work. She insisted the phone number on the account didn’t match the one I gave her and she couldn’t let me access it. Nonsense I opened the account the week before, the banker who opened it identified me, but Maria is going to give me a hard time because she insists the phone number doesn’t match. Now I have his safety deposit box to close out and once again, the estate department has given me specific instructions on what I need from the bank and once again I see Maria and she flippantly states they don’t allow it. When I am visibly frustrated by this, she commands I speak to her with respect and says I will be forcibly removed. BOA should be ashamed of themselves for not training their bankers on how to handle estate issues. Can they really stand by an employee who shows zero compassion for customers who lost a parent? And how is the communication between corporate and the banks so awful? My father also had accounts at Wells Fargo and I didn’t have any of the issues with them like I am having here. Wells Fargo made the whole process as smooth and easy as possible. BOA should take a lesson. They need to get rid of workers like Maria who could care less about customer service."
"The staff seems friendly but ,as soon as I wanted to remove a hold, things changed. Apparently, no one in this location, even the branch manager, is able to remove holds so don’t bother. You will just end up being sent to customer service. It’s honestly unacceptable that something as simple as a hold can’t be handled in house."
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