Salon LaSpina 3522 Lincoln Highway East, Thorndale, PA 19372

"Not even worth one star. Overpriced and impossible to make an appointment with them. They don’t even make time for their customers or possible customers and were so rude that I ended up canceling my appointment and went elsewhere. I will never come to this salon ever again due to how they handle their business."

"Joanne did my hair last night. It took more then 3 hours because I got a few colors in my hair, and she stayed late, took her time, and it came out beautifully!! I'll be going back for sure!"

"Joe gave me the greatest Keratin Blowout on a busy Saturday afternoon, and not only was I in and out in under 30 minutes, but my hair looks beautiful and he was a pleasure to talk to. He also threw in a trim after we both decided my hair desperately needed it! I will be going back for all of my future needs."

"Jo, the owner, has cut my hair for over 20 years. I have always been pleased and he is very willing to give me something wash-and-wear that doesn't need blow-drying or any fussing. He came in very early on a Saturday AM to do my hair for my daughter's wedding and it was gorgeous!"

"I have a Groupon for a 30 minute facial, 30 minute massage and a manicure at La Spina, that expires on 3/20/13. I tried to schedule the appointment MULTIPLE times, but each time I called, I got the answering machine. I left messages, but my call was not returned for a week. On March 12th, when they FINALLY called me back, I was told that they had no available appointments between the 12th and the 20th and they would not honor my Groupon beyond that. When I asked to speak to a manager about my situation and my numerous attempts to schedule the appointment, etc., he rudely told the receptionist he was too busy to speak with me and that I could either use my Groupon as a gift certificate or call Groupon and try to get my money back. What terrible customer service! Not only did they fail to answer numerus calls during their normal business hours, they also failed to return my calls in a timely manner, preventing me from getting an appointment. And THEN, they refused to work with me, considering their tremendous lack of customer service. If that is how they treat a potential customer over the phone, I will never set foot in their salon, to see how they would treat one in person. SHAMEFUL."