Journeys,

6559 Springfield Mall, Springfield, VA 22150, United States

"Last week I went into this store not really looking for anything specific. The employees were friendly upon me entering so I continued to look around. I stumbled upon some boots and gave them a try. I ended up trying on a few pair and the people working were ever so kind to me while doing so. I absolutely loved the vibe in the store and ended up purchasing a pair of Docs and some socks. Wonderful customer service! Terrell was the name of the guy working and I can’t remember the names of the two women. All were amazing! Will be going back there for any shoes I need in the future!"

"I have NEVER done this but I give this Journeys a -5 stars due to the incoherent verbal abusive manager Yousef. The day of my purchase (Uggs size4) he appeared to be under the influence. Didn’t verify both shoes sizes & sold me the box with no lid stating he could provide a “discount”. I had to use my OWN coupon for the purchase…. However when I arrived home I realized the shoe was a size 2&4. I contacted the store & they told me to make the exchange for the correct size. Arriving to the store I explained the situation to a worker which directed me to Yousef. He proceeded to neglect the issue, stating his inventory was up to date, stating I had gone home to switch out the sizes, stating he was not going to do anything to help. I repeatedly told him to careful check all shoe boxes - he belligerently stated that I was lying & would not do a refund or exchange. After going back & forth for about 15-20mins I took matters into my hands & checked his display inventory finding the size 4 Ugg shoe. I advised him that I would contact the district manager which is when he began to apologize & changed his demeanor and gave me a $5 off coupon of a $25 purchase."

"Some of the best customer service I’ve ever had! I’ve already posted on yelp but I came in to visit the store again today in the late afternoon and the same young lady was working and helped me out once again! I wrote down her name this time to spell it correctly. If anyone goes in the store ask for Michaela, she’s the manager there. Absolutely amazing young lady. Extremely kind girl. She makes you feel right at home."

"I’ve never reviewed anything before but I had a terrible experience with this store. Bought Dr martens originals on Sunday, I ask for size 11 when I got home the box had two different sizes 10 and 11 in two colors. Go back on Tuesday I show them what’s in the box, I tell them I need size 11, they go grab them, cashier double checks the size in front of me, I see 11 on the box. When I get home go to put them on and it’s 10s in the box. Go back they don’t actually have 11s in the store, so I have them order them for me. After spending hours dealing with this company and still willing to buy $140.00 pair of boots from them, they still asked me for $5 more for shipping."

"Horrible service. Bought a pair of shoes and when I got home I noticed they gave me a black shoe and the other green. And I wanted the green adidas but the guy gave me the box of the black adidas which wasn't even want I wanted. Went in the next day to return them to get the correct shoe. A young girl attended me this time. It took her a while to find the other shoe. She seemed irritated.when she had finally found it I saw that the other shoe was dirty from the bottom, she also tried to hide it and put the shoe in the box quickly so I wouldn't of noticed and I did. So I opened up the box and told her nicely that it looked dirty and she made a face then said ugh i can clean it rightnow. I will never go back to that journeys. Awful experience!"