Wendy's,

4688 Broadway, Allentown, PA 18104

"The app for this location says they are open until 1 AM, as does this Google page (and it says confirmed by business a week ago?), but the door and the employees say they are only open until 12 AM. I placed an online order through the app a little after 12 and arrived a few minutes later. Before I had the chance to get there my order was marked as "picked up" and I got a notification thanking me for picking up my order, which I had not. When I arrived, I was told the store was closed. I attempted to connect with the app live chat, which for whatever reason is not available 24/7, and I look up and see the employees pointing and laughing at me. I pull up to the drive-thru window and ask to speak with someone who can help refund my order since they are not able to make the food, as they were closed. Both employees stood and yelled at me through the closed door with their headphones in, not listening to what I was saying. I had to pull up my phone and show them the order, and the one eventually took out his headphones, listened to what I was saying, and finally got the manager. The manager came to the window and yelled at me asking what I needed, and I explained the situation, saying I had placed an order through the app and it was marked as picked up although I didn't pick it up myself, and I didn't need the food, just a refund. He said they were closed since 12, which I understood, and again asked only for a refund on the order. He yelled "I can't do that. It's a MOBILE. ORDER." as if I would know that, I don't work for Wendy's. All in all, I'm less disappointed about the fact that the store was closed but the app allowed me to place an order anyway, and way more disappointed in the terrible service I received. Super disappointing to see how downhill this place has gone over the year that I've worked nearby."

"We had a great meal, super kind service! Prices were, I think, steep! We paid $18.00 for a bottle of water, a spicy chicken sandwich, and a burger (no meals) plus a large frie!!!"

"I came in for a 4-4 no one in restaurant and was told by male management they could not take my simple order because they just took a 60$ order and could not handle it . I asked them to take my order I’ll wait he refused. He didn’t want to put my order in until the order prior was completed . No sense at all while I mentioned I was going to used the restroom and was charging my tesla . His attitude and rudeness not to mention skin issue peeing off his face was a quick yea forget it - I’ll never come back here while I charge . Can’t handle an order not even totaling 100 and refused service literally—-"

"The fries or breakfast potatoes are always stale and mostly cold. I ordered a chicken wrap. It was ripped and not very well wrapped. Very difficult to eat when it’s falling apart and everything is falling out. They charged me over $5 for a sandwich that they never even put in my bag. The employees attention to detail seem to be extremely subpar. I will choose to dine elsewhere from now on. Definitely not worth the money."

"My family and I have been going there for years and the service and quality has went down hill. The most recent time we were there the manager at the drive thru window was very rude and most unpleasant. We ordered double stack burgers…..pub fries and chicken nuggets for the family and I asked very nicely which I have done many times before with success at most Wendy’s that if they can give me plain liquid cheese in place of the liquid pub cheese since I have an allergy to it and to my surprise was denied by the manager saying it will mess his inventory up but as a professional business man I know that a negative item taken off an item and a positive item added creates an equal in terms of money, maybe a little inventory adjustment but it’s for a good cause also known as the customer who are the one’s that keep a place going through our purchases. I have added some pictures of the food right out the bag and it was as disappointing as the managers service. The burgers were hardened like old meat down a half hour before, the pub fries had a sliver of bacon and a sprinkle of cheese and the nuggets were over cooked as well, not very good quality since there was not anyone else in line at the time. So hopefully they will get better at this fast food restaurant because it’s in a good location. It just needs some finesse in customer service and quality fast food cooking."