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The Original Mattress Factory
1606 Washington Road, Mount Lebanon, Pennsylvania, United States
About the The Original Mattress Factory
The Original Mattress Factory is a renowned furniture and home goods store located at 1606 Washington Road in Mount Lebanon, Pennsylvania. With a wide selection of high-quality mattresses, bed frames, and bedding accessories, this institution is committed to providing customers with the best products for a good night's sleep. Whether you're looking for a comfortable memory foam mattress or a sturdy bed frame, The Original Mattress Factory has everything you need to create a cozy and inviting bedroom space. Visit their store today to experience top-notch customer service and find the perfect sleep solutions for your home.
Photos of The Original Mattress Factory
1606 Washington Rd, Mt Lebanon, PA 15228, United States
Opening hours of The Original Mattress Factory
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of The Original Mattress Factory
"Working with the Original Mattress Factory has been an absolute nightmare. Update. The response from corporate is just standard talking points that amount to nonsense. The claim to be committed to working me is a lie. They made quite clear the only thing they're willing to do is waste my time and play games only to end on the same result which is I'm out 2,000 dollars and stuck with a mattress that I hate and cannot use. If they truly believe the mattress they sent me is identical to the one in the showroom I'll make them an offer I'll get a truck and bring my mattress to the store and they can swap it for the floor model. I am willing to bet they won't sell nearly as many of them using the piece of junk delivered to me as a floor model. The inspection is meaningless if it is not inspected alongside the show room model. Stand by your product and do a return, charge a restocking fee if you must. I am not the first customer you've had to complain regarding this same issue. I purchased a mattress from The Original Mattress Factory 1606 Washington Road Mt Lebanon PA 15228 on 5/28/22 total purchase price $1,959 Orthopedic Hybrid set. The product that was delivered to my home does not “feel” like the product displayed in the showroom. Admittedly there is a degree of subjectivity in determining how a mattress feel. However, these two mattresses are very dissimilar one was plush while still providing support the one delivered to the home is essentially a brick with some sort of padding tossed on. Feeling is somewhat subjective but if these two products truly were identical in every respect, they should at least feel similar. I would add that I went shopping with a family member who has tried both mattresses and independently came to the same conclusion, that they did not feel the same and that the one delivered was far firmer than the other. Had the showroom mattress felt like the one that was delivered I would not have even considered purchasing it. When I spoke to Chris (presumably the same Chris replying to complaints at BBB) via phone to voice my concerns, he was adamant that I would not be receiving any refund. He offered to send a service manager out to inspect the mattress to ensure it was up to specifications (the earliest appointment they had was two weeks away). If the service manager is unable to resolve the issue, I have the option of coming to a factory and watching them disassemble my mattress to demonstrate how it meets specifications the fact that the suggestion was made without any acknowledgement of the absurdity in asking a customer to take a day off of work to come watch them take apart a mattress is beyond me. . Alternatively, I can exchange the product in accordance with the company’s 365 day comfort guarantee, for a 25% fee based off the cost of the mattress exchanged which would essentially mean that the cost of my mattress plus an additional 25% to receive a different product. That this company believes that this is any kind of guarantee is beyond me. I imagine in their reply to this complaint the company will point out how they dotted there Ts and crossed their I’s, and admittedly I did sign saying the mattress was in good condition upon delivery based on a visual inspection of the product (not that I am any expert), and there is likely no legal recourse (again no expert) However, I feel others should know what there getting into when they deal with The Original Mattress Factory. If the customer is dissatisfied with the product delivered there is no recourse beyond giving the company that wronged, you in the first place more money."
"In this place I was able to find a double-sided mattress that can be used on both sides and for that reason they give more years of guarantee I thought it would cost me more but on the contrary, even the price is cheaper than the competition. The attention came from Mr. John, excellent and I am very happy with the purchase that I made of my new double-sided mattress and I highly recommend it to everyone"
"Great experience. The sales person was knowledgeable and not pushy. You have to check them out before making a decision on a mattress. The prices are fair, no sales ever. You are get a matress made here in Pittsburgh not some unknown place. You are getting a matress made now not 6 months ago not a year ago. The quality is amazing. Definitely recommend."
"John, the salesperson was very helpful from start to finish. He explained the products, helped us choose the one that was best for us and even carried the mattress and box springs out to our vehicle. We will definitely shop at the Original Mattress Factory again."
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