Burger King,

1293 North Charlotte Street, Pottstown, PA 19464

"waited in the drive thru with no greeting for several minutes before delivering our order to a sullen mumbler who needed the order repeated several times. haven't seen the shake machine working in years. if you can't staff or equip your store why have one? edit to add, we were quite surprised to notice at least 3 staff members on deck when we got to the window, so they weren't understaffed for 9:45 pm. one employee taking orders, one on grill and one assembling and serving the order should be perfectly adequate to accommodate the needs of two cars in the drive thru over a 15-minute period. unfortunately not the case here."

"My experience tonight was the worst for me, I decided to download the Burger King app and order my family's food on the app and a surprise when my husband came to pick it up it turned out that our order was not there, they gave it to someone else... .? Before giving an order, the staff is supposed to ask for the number and name of the person who appears on the order and the lady who was there did not want to answer for the mistake that they themselves had made and in the end of insisting so much it was ovio Our dinner was 40 dollars, we weren't going to waste it, she made the order according to her and it turns out that they didn't give me what they wanted, it's so disappointing, really, the food is delicious but the customer service is garbage and what the lady recommended is not to use the app and then what kind of staff does burgers king have?"

"I do not ever eat Burger King because I worked as a cleaner in the area and the back of every single one is disgusting and the service is usually the worst of all the fast food places. This BK seems to be exempt from the company policies that hold BK back because this was one of the cleanest stores I've been in, not just BK but all FF places, and the service matched. It's the only BK I'll go to now."

"Whopper Wednesday is a great deal and they have free refills on the frozen drinks. The fries are very long, see my pic."

"Ordered food via mobile to dine in. Saw they may be understaffed but saw different people so not sure so we waited. Line inside was getting longer cars were being cared for. Would not even look or speak to customers in line. So after about 8 min waiting on our food and then saw him take 3 new car orders in a row I asked him when the in store customers were going to get attention, now there is a long line just waiting to order. His come back is can't you see we are under staffed. I answered no for do not know how many staff you have in the back but what I did see was you took orders for 3 new drive through customers without attending to those here in the store. People were leaving at that point and don't blame them. Eventually who I think was the manager came forward to help. I understand understaffed and it's limitations in wait time what I do not find acceptable is the mentally that the drive through lane is more important then inside customers. I saw 4 to 5 people walk out. Also if you are understaffed again talk to your customers, not one word was spoken to them of your delimia they were just ignored. And it would have been nice to put the cars on hold for a min to take care of your customers inside that were there way before the cars pulled up. Communication goes a long way between feeling one is important to one feeling ignored and frustrated."