GUESS Factory 431 Outlet Center Drive, Queenstown, MD 21658

"This happened a while ago and I was met with great and kind associates, one of which was named Chris I believe. Unfortunately, my delight there came to an end when an extremely tiny associate was spewing racist comments in the store. She went off to say Puerto Rican’s were the cleanest people compared to others. I also overheard her telling other associates to be more careful around black people, I was taken back by these comments and I could tell the associates around her were trying to correct her. Unfortunately, nothing was getting through to her. I then began to mind my own business for the next 20 minutes while I shopped, again, Chris was very helpful and apologized for any inconvenience I might have gone through. However, when I was checking out the same small girl was the one to help me, my husband was there with me who is a retired firefighter for Maryland and she continued to say that she was also a firefighter. I don’t want to leak her name out but after this experience my husband looked her up in the database and she was nowhere to be found, this made us furious to know Guess employs racist liars. I will only be returning to this store because of Chris and the store manager with the thick New York accent, who was very nice and helpful as well. This little girl said that she’s in the manager training program, I pray she doesn’t become one. The reason I didn’t come forward about this sooner was because I wanted to give her a chance but my conscience has been weighing heavy on me. I hope this problem gets sorted out very soon."

"Great shop. Really nice staff. Christian was very helpful to us. And I hope he gets to Ireland some day to have have that pint of Guinness.."

"Great deal on jewelry. I didn't see a sign for a sale, but glad I got the discount."

"This was once a booming place to shop then the pandemic happened. The stored that did survive are struggling. I truly hope the stores reopen so the people will come back. I still shop there to help do my share."

"I planned to travel to Guess in Queenstown MD for a specific purchase. My husband and I have been there numerous of time and love certain items that they have. We drove about 2 hours to Guess Outlet to find that they were closed. The sign on the door stated they opened at 11:00a.m but it was after noon and they were not open. We watched as 2 employees entered the store with their keys. We watched the same employees look out the door window and then walk away. We went to open the door to find it locked. We left and went to 2 other stores and then returned. When we returned the door was still locked. I called the store to not get an answer the first time. I left a message. The second time I called one the employees picked up. I was informed that they had a call out and would not be opening the store until proper staff arrived. She stated that may be in about an hour. There were other customers that had come to shop as well. Not sure how many staff it takes to run Guess but we had been on numerous of other stores and saw 2 staff working and there was no issues. I asked the employee for the corporate number and was told there is no number or anyone else to call. I call that bad business."