Brooks Brothers 307 Outlet Center Drive, Queenstown, MD 21658

"Great experience, staff was VERY helpful! Only complaint is the amount of product made in China... Nothing aginst the people of China, but their factories working conditions are totally inhumane. I hope Brooks brings their manufacturing back home or to a nation that takes care of their people."

"Ashley and Carla are the best! Amazing customer service and they really know what they're talking about. I will be recommending all of my friends to stop in for great service, great clothes, and great deals."

"Very hit or miss. They carried a Brooks Brothers sport line of mens clothing for a while that was great. Cool classic BB design but with a tighter fit. Wish they would get back to that. Not all of their patrons are obese golfers. Always have loved their playful designs and quality clothes but good luck finding anything under a 32 size waist."

"Bought a suit here, one of the best customer experiences I've had. Admittedly, I did not try on a suit I had from high school before attending our friends wedding. 1 hour before the ceremony, I threw on my child sized suit to find that covid had not been kind to my body. I immediately drove to this brooks brothers and ran inside. The gentleman inside asked how he could help, and I replied "I need a suit, and I've got 20 minutes." From there, he walked me through the entire process from start to finish. While I was looking in the mirror thinking "this will do," he genuinely continued to match my exact fit to make sure this snap purchase was an investment. All in all, fantastic experience. This store, and this gentlemen saved a world of headaches on my side. Absolutely recommend!!!"

"Every-single-time I have been in there, they have given me an attitude. I'm from NY and I have never deal with such 'bougsie' attitudes from an outlet store. I have to go in there because it's my fiances favorite store, guarantee I will be met with attitude when I tell them I have an extra 15% off through work, and get dirty looks. I'm pretty sure they are hourly and unaffected by an additional discount. So it doesn't make sense. The only time the manager eased up was when she said, "Oh you've been here quite a few times and I see you have had a discount." Implying she thought I was lying about my 15% discount and surprised I've dropped almost a grand here despite the poor customer service. Please stop being so cold and rude to loyal customers. Don't judge a book by it's cover. Treat the customer who has 0 credit and the customer who has a Chase Freedom card the same. I work in sales and that's what puts you ahead of the game.Thanks!"