Nordstrom Rack 2700 Campus Way North, Lanham, MD 20706

"I purchased a pair of boots that began to hurt after 15 minutes of wearing them. I kept them on to see if they would give a little but they were unbearable. The boots are still in good condition and the tag was the only thing scratched. I have never had a problem returning anything at Norstrum Rack before until today. On Wednesday 1/17/24, at about 3:45-4:00pm, the store manager refused to take my return. The so called manager was rude and short patient. She said my boots were heavily worn which is a lie because I did not wear them long. When I showed her the boots and told her that they were not heavenly worn, she jumped to another reason saying that the boots were scuffed up and had residue on them. She was all over the place because it appeared that she was not in a customer service mood and did not want to refund them. Her excuse was a petty excuse and inconsistent. She had just blurted out that the previous customer was rude. How unprofessional!!!! When I asked for her district manager’s name, she told me to Google it. I feel her lack of management for the job trickledown to my situation, a simple return of boots. That was my last purchased a that particular store. Based on my shopping history at the Woodmore Nordstrom Rack, I should not feel like a invaluable customer. Just so you know, I have returned worn shoes to this store before and there was no problem, because they were in good condition."

"I thought I’d accidentally walked into a TJ Max, Marshall’s or Ross. I lost my appetite for browsing immediately. The disorganization was almost worth the discounted Ferrragamo shades I purchased. Almost."

"You have to get into deeply but then you can find some really good deals."