Kitchen Magic Refacers, Inc. 206 Gambrills Road, Gambrills, MD 21054

"Impossible Company to Deal With The only thing that is quick and done politely by this company is taking your money.After spending over $22k, we were screened at by the owner and hung up on when we asked to reschedule installation. The installer was polite and efficient and the cabinets look good.But recently one door fell off in my hand and the cabinets are peeling.We have been calling for over a month to get these things fixed and we just get excuse after excuse but no installer has called to schedule a visit to help us. We have a warranty but it is useless document. We used this company once before and the service has gone downhill. In fact, one of the nice owners we dealt with no longer works there. We can no longer recommend this company."

"Had my cabinets done about 5 yrs ago. Had a excellent experience and exceptional workmanship. Just recently one of the lower cabinet doors broke. I called the main # and received a call back the next day from Rick. I explained the situation and the cabinet had broken, at first he questioned if it was covered by the warranty. However, after the discussion he said it may cost around $100 and they would need to do some staining to match the other cabinets, since they were natural cherry and they darken with age. I told him I’d send some pics. I must have copy down he’s email address, because it bounced back. Go busy and never followed up. I didn’t hear anything for a week and a UPS package arrived with the door. Looks great, the color difference is barely noticeable. From my experience this is great company. It’s great value and stands above other competitors customer service. Thank you Kitchen Magic"

"Bad experience. 1. First time around Kitchen Magic "crew" hanged only a semblance of protective enclosure around the work area while taking the old veneers off and the whole first floor was covered with saw dust. (During the final attempt they hanged a good one and the house stayed clean). 2. Replacement veneers came in faulty twice. So the project was put on hold for a total of 1.5 month. That is 1.5 month of chaos instead of the promised 4-5 days. All together the project took exactly 2 months. 3. The first "crew" was doing a poor job and my wife or myself had to constantly watch them over and point out defects in their work. The last "crew" was good. 4. Kitchen Magic also installed the new wall oven. After they left we realized it wasn't leveled. The project manager promised to send a worker to address the issue. The worker never came. At that point I was too exhausted of dealing with KM and just hired someone else to correct the problem. Since I was very vocal about all of the above KM gave me a concession around 10% of the total cost."

"First, the installation itself was very good. No issues there. We did have significant issues with Kitchen Magic in the final week. My brother signed a contract with Kitchen Magic to complete the work stated above with a 1/3 down-payment and the rest to be financed at 0% for 12 months. The home was vacated in early July, as I worked (possessing my brother's full power-of-attorney) with contractors to complete pre-sale renovations. My brother moved 3 hours away in early July and planned to return when required. Kitchen Magic was unable to start the installation when they scheduled because of an employee illness - no issue there, it does happen and we were understanding and flexible. After the installation eventually began (July 29), after Mike, from the company determined that the installation MIGHT be completed on August 1st, Mike called me at work and stated that we must either come with cashier's or certified check for the balance due ... or get my brother to return that day to sign the 0% loan ... or their employee would "walk off the job right now". I told Mike that declaring an emergency was unnecessary as my brother could come up on Saturday and sign any paperwork necessary OR he could FedEx the paperwork to him, he would sign/notarize it and return it via FedEx and he would have it all by Wednesday ... and we would happily pay the Fedex costs. He refused to do anything via FedEx and reiterated that if we could not commit to getting my brother to drop everything and return to the worksite with payment-in-full before their employee left "today", he would have their employee "walk off the job right now". He then blamed the Federal Government, new credit laws and the rigorous requirements of the credit agency and that he "had been stiffed by a prior customer who did not pay". I reminded him that we had been very flexible with their schedule and they could be flexible for a couple days to get my brother to drive up to sign any paperwork ... it was just impossible to do it "today". I was unable to leave work, my brother could not leave and drive three hours ... so my wife took the remainder of the day off to get a bank check and get to the job site ... only to find that the installer was unable to finish that day anyway!!! Manufactured emergency … no need for a check and ½ day wasted. Okay ... I was not quick enough to remind him that we actually have a signed contract that states that they will do work and we will actually pay for it. There is no requirement that payment be made or paperwork be signed the very day that work is completed, especially when the job completion is indefinite. The fact that there is a contract actually DOES mean something to both parties and we did nothing at all to deserve this manufactured emergency. In the end, we seemed forced to skip the 12-month 0% financing, which, I suspect, was the reason they manufactured this emergency ... they benefit by receiving cash over credit. Oh … and they still have not deposited the 1/3 down-payment check they were given at contract signing on June 11th (today is August 14th). Recommendation: I would read your contract payment terms well in advance of signing the contract. Ensure that payment of any balance due is required by reasonable terms: 15 days or 30 days from project completion. If you cannot get reasonable contract payment terms that ensure they cannot create an emergency, do not do business with this company."

"A year ago we hired Kitchen Magic to reface our cabinets as well as to concert a space into a pantry. After a year, the mitre joints, cabinet doors and drawers, crown and shoe molding, and veneer all look great, even with three kids in the house. They helped us design the door to drawer conversion and pantry to maximize our usable space. The maple door from fronts were a nice grade of work, without knots, and very well finished so wiping them down does not impact the wood. The carpenter, whose name I forgot, was very professional in both work and manner. All in all, a good job for a good price."