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New Balance Washington, DC
5301 Wisconsin Avenue Northwest, Washington, District of Columbia, United States
About the New Balance Washington, DC
New Balance Washington, DC is a premier shoe store located at 5301 Wisconsin Avenue Northwest in the heart of Washington, DC. As part of the renowned New Balance brand, this store offers a wide selection of high-quality athletic shoes, sneakers, and apparel for men, women, and children. Whether you are a seasoned athlete or just looking for stylish and comfortable footwear, New Balance Washington, DC has something for everyone. With knowledgeable staff and a commitment to customer satisfaction, this store is the go-to destination for all your footwear needs in the District of Columbia.
Photos of New Balance Washington, DC
5301 Wisconsin Ave NW #170, Washington, DC 20015, United States
Opening hours of New Balance Washington, DC
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
11:00 - 19:00
Sunday:
11:00 - 18:00
Reviews of New Balance Washington, DC
"Customer service exceptional! Inventory well stocked. Loved my shopping experience"
"I expected a full service shoe store to assist me in all aspects of the sale including helping me try on the shoes. Having recent back surgery I was finally given a shoe horn on request. I will not be back. The service was minimal. A shoe I might have been interested in was not available in my size and no effort was made to tell me when it might come in. I had to walk to the back of the store to even see it - rather than bringing the shoe to me. There are much better shoes store around - even if they don't carry New Balance."
"I feel like the customer service could have been a lot better"
"If I could rate today’s experience a 0, then I would definitely do so. Today, I visited the New Balance store at 5301 Wisconsin Avenue NW #170; Washington, DC 20015 around 3 P.M. When I entered the establishment, I was greeted by a sales associate named Michael. Initially, Michael used male pronouns when speaking to me and I informed him that I identify as non-binary. As opposed to agreeing not to use male pronouns when referring to me, Michael said that he calls people how he sees them. He also stated that’s it’s apart of company standards to do so, which I knew to be untrue. He continued to refer to me as what I asked him not to call me and so I spoke to one of Michael’s coworkers. He informed me that this store is inclusive and they do acknowledge people’s pronouns. When the co-worker asked Michael to be gender neutral when referring to me, he immediately became irate. When Michael began to curse around me, I asked if I can have someone else assist me. A gentleman named Jason, who I later found out was the store manager, told me that he would help me. As I was sitting down waiting to be serviced, Michael walked past me and called me a “faggot.” At that point, I was extremely offended and I approached Jason and I asked to speak with him. Jason was already servicing another customer and he said that he would help me once he was done. I saw a sales associate at the check-out counter and I immediately reported what happened. I then asked for the number to customer service as well as the names of sales associate and the store manager. Because of this unprofessional experience, I will never again frequent this store and I encourage others who do not tolerate homophobia and homophobic slurs in the workplace to not support this business. It was also unfortunate that this event occurred because it is Pride Month and I never expected this to happen to me while I was shopping for work shoes. In all, I hope that this message reaches whoever it needs to reach."
"I’ve been coming here for years and they ALWAYS take good care of me. Excellent customer service and well stocked store. Will be returning for all my NB purchases! 05/11/2022: Recently had a bad experience here. I attempted to return a pair of shoes purchased on newbalance.com(which I’ve done at the store before) because they sent the wrong size. I even called before to confirm whether they could do it and drive in rush hour almost an hour to the store. I get there and the man tells me that they’re not affiliated with the newbalance.com website, which is crazy because it says right on the website that I can return at the store. Associate was in no ways helpful and I will not be returning to this location again."
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