CVS 1519 Rock Spring Road, Forest Hill, MD 21050

"This place has no sense of urgency whatsoever. My dr wrote my rx for a specific manufacturer. When I picked up my medicine 3 days later it was the wrong kind and then told me the kind I needed was on back order. It should've never been filled wrong in the first place. They have all my info but didn't contact me about it at all and now I don't have the medicine I need. Plus they don't answer the phone now, you have to leave a voicemail and just hope you get a call back or your request fulfilled. My advice would be to just go up there in person. Even better, transfer to a different pharmacy."

"I recommend staying far away from this pharmacy. I have actually filed a formal complaint with the Maryland board of Pharmacy. It is dangerous the way they conduct themselves and their business. I was blown away with how incompetent the entire staff is and how lightly they take the huge responsibility of handling people’s medication. I am not kidding when I say it is scary, something truly needs to be done."

"I would give Zero stars if I could! Pharmacy staff is so rude!! Arrived to pick up a prescription, was told in the drive thru they need 10 more minutes, no problem, but was asked to pull through the line as to not hold up other customers. No problem again, I did ask they asked and pulled in again after 10 minutes and a car in front of me was allowed to sit there for 20 minutes to wait for their prescription. I couldn’t leave the drive thru line because of the car in front of me and another behind me. The car in front finally received their bag at 1:28 and as I pulled up, the pharmacy staff shuts the gate in my face and says they are closed for lunch at 1:30! I go inside, explained the situation while 3 pharmacy staff are still working behind the counter and not on lunch break. They say registers are “shut down” and can’t help me. I had to ask for a manager to get involved who accessed the same registers I was told were “shut down”. Do yourself a favor and steer clear of this location. HORRIBLE CUSTOMER SERVICE!!!! The CVS in Fallston is hands down a million times better!"

"If I could give 0 stars for the pharmacy, I would. I had many issues filling prescriptions and could never get ahold of a staff member to resolve. I left a few voicemails with no calls back. I ended up requesting to transfer everything to a different pharmacy. CVS marked them all as transferred, but they never made it to the requested pharmacy, CVS could not tell me or the new pharmacy where the information went, and could not resend. I’m now left with unfilled maintenance prescriptions requiring me to contact my doctor and/or make a new doctor’s appointment to get them filled at the new pharmacy. Complete incompetence."

"I was in CVS , Rock Spring rd on Oct. 3, around 3p. I was buying sodas and a candy bar, my cashier Mai pointed out that the sodas were buy two get one free. As I continued to check out she noticed my CVS receipt from the pharmacy and asked if I any usable coupons, she proceeded to help me save 2.00 on my sodas. Mai was a light on an otherwise dreary day. I just wanted to let you know how enjoyable she is. Brenda Heinecke"