Journeys

"Great customer service"

"WORST EXPERIENCE FROM THE STORE AND CUSTOMER SERVICE! There were nothing but children at this location playing around. Ordered my shoes while I was in the store, the children didn’t know what they were doing. They didn’t even confirm my shipping address but I didn’t notice until the next day! I called customer service…they stated that they couldn’t do anything until I wasn’t taking no for an answer. The package was delivered to the wrong address. I contacted them again about the shoes. Customer service mentioned that they would ship out a new order. And that they would provide me with tracking numbers via email. They kept lying to me telling that they would provide a new pair at the corrects address and that it would be delivered . I had to call customer service numerous of times. I was never emailed anything. No updates or nothing. I called this final time and they mention that I would have to wait another 1-2 days for tacking info. I demanded a refund."

"Nice selection of Converse, Uggs, Doc Martens and more. Some clothing and backpacks. Prompt service."

"Good selection of ongoing and discontinued product all at varying prices, as well as accessories and apparel. Our sales associate Everett was knowledgeable and timely even while handling other guests! Will be returning and I will be recommending!"

"I walked in there to buy at least 4 pair of shoes. The girl helping was nice for a minute. Then she disappeared for a bit. Came back and couldnt figure out what shoes she had a certain size in. I asked her to check for another shoe in this particular size. As she was walking toward the back she started talking to someone else instead of doing her job. I will go to a different store."