Dunkin',

60 Farmers Drive, Fleetwood, PA 19522

"Had the pleasure of meeting the rudest staff member ever this morning! Really gave my morning a JOLT! Who needs coffee when you can get your heart rate up just being threatened to a call to the police over asking for the name of the person who is big and bad speaking to you through the drive thru speaker but runs and hides in the back when you come in the store on the phone with Dunkin customer service! All I wanted was to surprise my family with Dunkin on a Sunday morning…all 3 drinks tasted like strait water. The hot chocolate wasn’t mixed at all and when I drove all the way back, the response was ‘so do you like want us to remake them?’ No apology, attitude and ugly stares the whole time she remade our drinks. Refused to take back the first round of ‘drinks’ (which I only brought back as an honest person who wasn’t trying to double dip) made my 10 year old get out of the car and walk around the building where there was an over flowing trash can she was supposed to throw these cups I guess…. Horrid experience this employee needs to learn what customer service is! Waiting on a call from the owner so I guess we’ll see ADDING: it’s been a month and haven’t heard a word from anyone at Dunkin so clearly they value their customers here. I will drive to Starbucks from now on, Dunkin lost a loyal customer."

"Rudest person at drive-thru window. When I asked for a Dunkaccino, she replied with “We don’t make that.” My next request was a toasted croissant with butter, she said they were out. Then I asked if she had the White Chocolate Latte, she sarcastically said, “Do I have lattes? Uhm, yeah,” I pulled up to the next window and got my latte (only served half way) and a donut. Next, I waited about 7 minutes to get the hot food (I also ordered the loaded hash browns and egg bites). It felt like a long time, but I waited patiently. When she handed my food to me, I looked in the bag to make sure my order was correct. She said to me, “IT’S ALL IN THERE. CAN YOU MOVE? YOU’RE HOLDING UP THE LINE.” I had to ask for napkins and utensils. Btw, the loaded hash brown had no bacon bits. Then again, I seem to have high expectations. **To the young lady that works at this Dunkin’: Do everyone a favor and go get yourself another job."

"Pretty good a DD and I think one of the best of Dunkin Donuts in Pennsylvania...."

"Ordered a bunch of donuts & drinks. Most to all donuts were upside down & all the chocolate that's supposed to be on top were on/in the bag...Little to no common sense was executed...Drinks were okay but not great. If I could rate zero, I would."