Giant Food 11604 Reisterstown Road, Reisterstown, MD 21136

"My partner bought me some crab legs from this site yesterday Wednesday the 10th of January and they were spoiled. I thought it was the bag so I washed them and the smell went away, so I proceeded to cook them and when I broke one open it had a smell of ammonia like as if they were washed in that substance to mask the fact that they were spoiled.. After my review: I called the store and returned the crabs to the store, we were given our full refund back and also a coupon for a replacement. Also customer service was excellent… thank you for your immediate response, attention, and apologies"

"The place is clean and has friendly staff . But on 2 occasions now I've bought meat that's been bad. The last time was beef that was bought from the counter for a Christmas dinner. Even if I was to get a refund my dinner was still ruined. It's probably changed my mind about buying meat there again"

"Will never do Giant pickup again. Last two pickup orders have been completely unacceptable with them not having my order ready by the designated window pickup. Last week I waited over 30 minutes and had to go back to the store because they forgot a bag, and today I was told it would be at least an hour past my pickup. No apologies, no explanation, no phone call to let me know my order would be delayed. I understand we’re at a busy time of year, but either get rid of this option or have the groceries ready by the time the customer chooses. If nothing else, have the decency to call the customer to let them know, and don’t throw out an excuse that you’re too busy to make that call. Completely unacceptable. What’s the point of choosing a time if you’re made to wait it out for 30+ minutes?! Never again."

"I visited the store last night and used self-checkout. The employee attending to the area was aggressive in directing me to an available register. Once I completed scanning items and proceeded to insert my money into the machine, the employee came and asked if I scanned the water in my cart. I confirmed that I had. After exiting the store, the employee ran up behind me and my daughters, actually frightening us, and stated “You didn’t scan the water” holding what appeared to be a duplicate of my receipt toward me. I still had my original receipt in hand and pointed to her where the receipt stated “SB Acadia WTR 35PK” for $4.99. There was no apology or acknowledgement of this gross, demeaning error. I returned inside to report the ordeal to customer service. I will not return to the store until she is terminated or transferred and will urge family and friends to do the same. I have witnessed this woman harass and target people for months now. Allow security to do their job and understand that some of us have substantial enough income to afford our groceries with our own money and do not need to steal from your self checkout. Also understand that each customer’s patronage is a true privilege in an era of online shopping and the addition of competitors in the area. I prefer Wegmans anyway- Giant is just a bit closer."

"My go-to grocery store for years. Friendly staff. Fresh bagels!"