Cassel's Sports and Awards

"We recently moved to the area and my son joined a local swim team. After hearing about this place to buy his team jammers, off I went! I brought a pair of his with me as he was in school when I was able to go. Upon entering the store, I saw they had a wide variety of swim gear and accessories. The only reason I'm giving them two stars. After ringing the bell for help, a woman appeared and I explained to her what I needed and what size I thought he might need. She immediately looked at me like I had no clue what I was talking about and her facial expressions and huffs were enough to clearly make me get it that she was the superior swim-jammer knower. After a painful back and forth to determine the proper size (the jammers I bought were a different brand than the team ones and therefore run different size-wise) I was able to get what I needed. I started laughing mid conversation with her as I felt there was no possible way someone could be that unkind to the first customer of the day (it was 10:05am where I arrived, they open at 10:00am). I ever had the courage to ask about a team backpack which pushed another button with her it seemed. She commented that I must have missed the team store shop time or be new, which I calmly replied to as, "yeah, we just moved here from out of state and are newer to the sport. My son is elementary school age, I'm learning." Not one positive emotion in return. The lack of professionalism and customer service was very disheartening. Needless to say, unless it is absolutely necessary to buy an item from here in the future, I will NOT be returning."

"We have bought swimsuits and many other swim gears (swim bags, swimmer's custom jacket) from Cassel for various swim teams over many years for 3 kids. Our last swim suit for a swim team changed colors (black turned to grayish etc) . We took it back and were given all kinds of excuses such as you dried it differently, your pool has too much chlorine (ymca pool). It would be nice instead of giving excuses to have replace it. Remember that 15+ other swim suits that we got did not have that issue.. so where do u think the issue belongs? The store probably does not have any competitors although I will work with our administration to look into more appropriate choices for the swim team."

"I recently stopped by Cassel's to pickup swimwear that I had ordered for my kids for their swim clubs. The store has a good selection of swimming gear and accessories and it was good to go thru all the different products they have in stock. The employees were knowledgeable regarding the products and gave good advice on options to consider that helped me make my purchase. As with other local stores, their prices are closer to MSRP than Amazon prices but in this day and age, there is a premium to be considered when shopping in a store vs online! The store times are quite limited and given they are the only store in the DMV linked to the swim clubs, getting here involved me taking time off from work during a weekday!"

"We have worked with Kenny and Kathy and have been extremely happy with the customer service, products and delivery timing. Our gym places large orders for our apparel and Cassel's adds our logos to each item. Their speed and quality products are why we keep coming back!!"

"This place has a lot of decently priced swimming apparel and equipment for the competitive and recreational swimmer. The prices here are really good either in the regular stock or in the bargain bins. Definitely check this place out of you or your loved ones are water inclined."