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Pottery Barn
1000 Ross Park Mall Drive, Pittsburgh, Pennsylvania, United States
About the Pottery Barn
Pottery Barn is a renowned furniture and home goods store located at 1000 Ross Park Mall Drive in Pittsburgh, Pennsylvania. With a wide selection of high-quality furniture, decor, and accessories, Pottery Barn is the go-to destination for those looking to elevate their home's style and functionality. Whether you're in need of a new sofa, bedding, or kitchenware, Pottery Barn offers timeless pieces that are sure to enhance any living space. Visit their store today to browse their curated selection and find the perfect pieces to complete your home.
Photos of Pottery Barn
1000 Ross Park Mall Dr, Pittsburgh, PA 15237, United States
Opening hours of Pottery Barn
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 18:00
Reviews of Pottery Barn
"Worst customer service for online orders ever!!! I ordered a personalized backpack from Pottery Barn Kids in August. It was monogrammed in the wrong color thread & the monogram was crooked. I was going to visit my granddaughter & it needed to be there for for the 1st day of school. I had to return the backpack but they wouldn't allow me to change the ship to address. It cost me $11 to ship to my granddaughter. I also had to ask them to credit the personalization. This past month I ordered a personalized jewelry box for the same granddaughter. I had to pay $9.00 for them to ship to store. When I went to pick it up, her name was MISSPELLED!! I now have to wait 3 weeks for replacement & had to again ask for credit for the personalization & have to drive back to the store when the new one comes in. Absolutely the worst!!"
"I have to say that after the “customer service” I received today and the time prior at the Ross Park location, Pottery Barn has lost me as a customer forever. I ordered an entire bedroom set, bedding, and living room chair - I never received a notification letting me know I had rewards. When I went to the store to ask about them, the 3 standing behind the counter seemed annoyed with me and basically said “too bad.” I was very nice and they just seemed too self involved to even care or point me in the right direction. I then went on to order a pricey electric fireplace from them and they advised me to come back to the store and ask about my rewards from that purchase to ensure they went through that time, so I went into the store today to inquire. A 30ish brunette at the counter looked at me emotionless, without blinking, seemed annoyed that I was even asking her a question and said to me “I don’t see anything here under your phone number.” She just stared at me blankly until I said “uh okay, thanks????” RUDE, rude, rude employees every time I am in there spending tons of money. I will take my business elsewhere. I hate to post such a negative review around the holidays, but they are certainly NOT the jolliest bunch in that store and ruin my experience every single time."
"Went to this store and ordered an in stock piece of furniture in November, was told it would be delivered by the end of the year. The delivery date came an passed, they have continuously pushed out the delivery date and are telling me the best they can do is June. Contrary to their own polices where they said the wouldn't charge my credit card until it was ready to deliver they have so, they currently have my money and they are delivering the item 6 months late. When you call customer service they pass you from person to person for an hour ending with an assurance that they will call you back to resolve the issue and then don't."
"Jerome was awesome in helping my fiance and I try out couches today. He was knowledgable and patient—even though he knew we wouldn't be able to make a purchase at the store due to moving out of state and not having an apartment lined up yet. We now have a much better idea of what PB offers and what we want thanks to his expertise. 10/10 customer service."
"Went into the store looking for a birthday present for my mom. Walked around the “kitchen” part of the store for about 10 minutes and nobody greeted me or asked if I needed assistance. Walked past two associates who were at the cash wrap both of which didn’t acknowledge me, so I left. I went through the mall and returned to the store to see if anyone was available to assist. I made eye contact with an associate this time but wasn’t even greeted. Once again, I wandered through the section of the store. I ended up going to Crate and Barrel for what I needed."
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