Bath, Kitchen & Tile

"I was just in your store, told the young lady that I was interested in doing a kitchen remodel. She said ok. I walked around for a bit and at no time was I asked what I was thinking about or showed anything. She never left the desk area or stopped looking at her phone. I believe customer service is key and is important for your business. Today your employee totally failed that aspect."

"I will start with the positives. The sales rep Lakeisha was great; she was extremely persistent in checking in to see if I had questions. She made sure to show me all the cabinet designs, features, and options from Homecrest, Timberlake, and Yorktowne. I chose a dual sink vanity with a center linen cabinet from Homecrest. I was told that I would receive my cabinetry in 5-7 weeks when I signed the contract. At the 5-week mark, I reached out to Lakeisha to get the status of my order, and she told me the lead time is now 6-8 weeks. I’m now way past the 8 week mark which is like pulling teeth to find out when my cabinetry will be delivered. I emailed Lakeisha multiple times and didn’t get a response, so I called Bath Kitchen & Tile headquarters in Delaware for an update. I spoke to Christina, and she informed me that the manufacturer Homecrest was short-staffed and it would be another 4 weeks for my order to be delivered; at this point, I went from 5-7 weeks to 12+ weeks. Christina told me that someone would call me with a delivery date; as of today, 3/20… I still haven’t received that phone call. I would love to upload pictures of my cabinetry, but I have NO CLUE when/if I will receive my cabinetry."

"Loren at BKT was the best designer I could have asked for. She really listened when I told her what I wanted. During the design process she showed my husband and me different options that were available but never tried to talk us into anything we didn't want or need and was considerate of our budget. She took the time to answer questions and address any concerns we had and never minded when we made changes. (If Loren wasn't available another designer ready and happy to help was.) She kept in touch with us during the renovation. Overall she reduced the stress level of a potentially very stressful process from start to finish and our new kitchen is beautiful. I could write more but then this review would be very lengthy and no one would take the time to read it."

"Loren at Bath, Kitchen & Tile Center has been wonderful to work with. She is able to digest and enhance the vision you have for your project with poise and patience. They make the selection and ordering process easy and will even bring in a contractor to take measurements so you know the right size products are being ordered. The showroom allows you to touch and see details before you pick them out. Everyone at BKT has been flexible, responsive, and informative. Updates to come when the kitchen renovation is complete!"

"After living with my redesigned kitchen & living spaces for a year I am still thrilled with the work & style of the open concept design you created. I freaking love my island & hardwood stairs and floors. I know the space was a challenge and I still love it. I can’t explain how many times I come in my home, walk up my stairs & can’t believe how great it looks. I feel like I’m living a HGTV reveal moment daily."