Quality Mattress Outlet 7129 Tiffany Boulevard, Youngstown, OH 44514

"My father in law (85 yrs old) with health issues purchased an electric bed here for just over $2000 in Sept 2021. Less than a year later the remote quit working. Contacted the store, (that he gave his money to), and was referred to a warranty company for the manufacturer. Blah blah blah.. long story short, 3/8/2023 still no remote, still no solution and still no help from this store that took his money! If they had - stars I would give you -10!!"

"Debbie took amazing care of us. Patient concierge level serving to help my wife and I find an ideal comfort level. They also had great selections for frames and pillows. Definitely recommend for those looking for a quality mattress as an investment."

"This is the most uncomfortable mattress I have ever purchased. It was so hard I couldn't sleep on it! I don't understand how the owner sleeps at night knowing how that they screw their customers over. I called to return the Mattress and I was told they don't accept any returns. The woman that I spoke to didn't even say sorry for the experience I was having. She just blew me over and told me to buy a pillow topper for my mattress. What they don't tell you is that they do not offer a comfort guarantee and they do not accept returns on any merchandise. You get a slip of paper after you buy a mattress that says this. I tried to dispute the charges on my credit card. They must have had this done to them before because they knew exactly what to do to get out of that as well. I will never purchase another mattress in there again. My kids now need new mattresses and I will be going elsewhere. So upset! Do yourself a favor and go somewhere else for a mattress. I don't want to see anyone go through what I went through."

"This mattress buying experience was the best I’ve ever had! Wonderful staff and fair pricing! They didn’t mind me taking my time and trying the different models on display. I am so pleased! I bought a Softer mattress then the old one I currently had. When the mattress was delivered, and I went to lay down and the bed felt exactly like the model in the store. It was perfect to lay on! My son kicked me out and I had to sleep on the couch. We had to go back for another so he would sleep in his own room. Don’t buy a mattress from this store unless you can get one for the whole family! The kids will be jealous if you don’t get them one as well!"

"This mattress buying experience was a complete nightmare. I am so upset. I bought a medium firm. A mattress was delivered and I went to lay down and the bed felt like a wooden board. It hurt to lay on it. I had to sleep in my daughter's room and my husband slept on the couch. We had to scrounge up another $700 for another mattress to purchase at another mattress store so we could eventually lay down and sleep on. I called to notify an employee at the mattress store to return the defected mattress. I was told that they do not take returns to deal with it and to purchase a pillow top mattress topper. Why do I need to purchase a pillow topper after purchasing what I thought was a comfortable mattress. I had also requested that the mattress have a cooling gel inside and for the no transfer movement. That was an extra $200. It wasn't cooling and you could feel movement throughout the mattress. Never again. What a nightmare. I warn everyone not to go near this mattress store."