Walgreens 25 Smallwood Village Center, Waldorf, MD 20602

"I put in a couple of refills and they didn't fill them.nerver call me to tell me why. Poor customer service."

"Called pharmacy this morning to check on meds er doctor sent in person was very unprofessional rude overall She stated due to my age Walgreens do not cover any meds with my insurance they didn’t make sense I will never recommend anyone to have any prescriptions handled there Yes I’m 64 with insurance but to state I’m 65 next year has nothing to do with my prescription that’s covered under my insurance I have now ..Can only imagine how many ppl actually turned away with prescriptions prescribed by physicians I only was using pharmacy due to close to my house and was seen in emergency room thankfully I was able to get prescript medication sent to my regular pharmacy without any issues and worth driving far unfortunately no name of pharmacy person that answered and handled call but it was when pharmacy just opened"

"Used to be a good pharmacy. Now the staff is condescending and completely uncaring. They do not care if you run out of medication between refills. I even told them that I have seizures if I miss doses. They absolutely refuse to refill on the 30th day - so that you don't have to wait all day the next day for medication. Even though pharmacies have a 3 day cursory window before the 30th day to refill. Has always been done in the past. But ever since my spouse was prescribed an antiviral for COVID, they stopped being tolerable. They fought tooth and nail not to fill it until we got insurance and the Johns Hopkins doctor to push. Sometimes this store refuses to fill even basic meds. I called to refill something due the next day. One tech put me on hold to, "...read the notes in my file..." Her words. After she came back on the phone, she said that the refill of anti-seizure meds would take 3 - 5 days...that would be 3 - 5 days WITHOUT meds. Blackmail, blackballing, petty ignorance, whatever you want to call it - that is the name of the game at this store."

"No accountability and no compassion! I went there to get medication and a Covid test for my daughter who is home sick. After dealing with the unnecessary attitude, they told me it would take 15 minutes for the prescription. After waiting 35 minutes I finally went up to ask if the prescription was ready. She looks at me like she has no idea only for someone to tell her that the prescription has been ready and lo and behold it is sitting on the floor. So ridiculous! I didn’t even get the text telling me that the prescription was ready. Why bother asking if you want that service if you’re not going to provide it?"