Roland's of Chesapeake Station

"Terrific group of employees make shopping here not such a chore. I’m always greeted with pleasant attitudes, offers to assist above/beyond the “just doing my job & nothing extra” mentality of some businesses. The beautiful lady who’s usually at the first register (Claudia) is very professional. What I appreciate most is her genuine kindness & attentiveness. We always have a little conversation while she’s doing her job flawlessly & she pays attention to things about my items that I may not have noticed which helps to avoid disappointments afterwards. Multitasking at it’s finest!!"

"We found everything we needed, and the employees were so helpful."

"Friendly staff. Nice cart attendants. Visiting family here for a few wks from out of town. Shopping here alot. For such an affluent area I have to say management should step up the game here to show up in better form. Remodel is def in order. Cleanliness of flooring in meat department. Better working area for deli and meat workers.. come on you guys make alot of money. Time to step it up and get with the times."

"Sooo I will never use Delivery services AGAIN!! I had no idea that the items I was missing wasn’t in stock until I called and confirmed that ( as I have a right to when spending my money ). Further more to tell me that my grocery delivery time was 1:30 to 2:30 and say it’s IMPOSSIBLE to get it delivered by 1:30 was by far crazy to say (because who ever said that! ) I didn’t receive my groceries until 2:43 and Roland’s is across the street (THATS EXACTLY WHY THERE IS A TIME FRAME OF 1:30 to 2:30 ) so never did I THINK THEY WOULD COME AT 1:30 !!! That really pissed me off !!! I was very nice and I couldn’t get none of my questions answered without being overtalked and getting told I don’t do this and that and I heard this is how this works and that works . I was told that construction could have been the reason why it took an extra 13 min okkk it’s not even 13 min away but I guess .. then I was given all these explanations about how the process works I never asked who walks the store and who sees what and none of that all I was trying to do was confirm my totals and items missing and Ms.Pooh acted like it was a problem that I called and asked questions !! I even told her that if it was a problem with me calling to confirm my concerns I don’t know what else to say because at that point I was shocked at the entire experience!!!! I’ve worked in many grocery stores and I know good customer service and this was definitely not it ! The attitude and how Ms. Pooh cared more about jumping on the phone addressing how IMPOSSIBLE it was to get my groceries to me BETWEEN 1:30-2:30 was ridiculous!!! 1-5 min cool 6min ok 7 min fine ,8 min ok wait a min 9/10 min I made a phone call just to get a idea of how much longer .. again I should be able to call and confirm when my groceries should be arriving. But no that was a problem and it should not have been ! It should have been Hello Ms.Brown I just delivered your groceries and I was asked to call you about your concerns . There was nothing good about this experience at all!!!"

"I came in Friday morning around 7:30am for one item and was instantly greeted with a warm welcome upon entering. I grabbed my item and went to self checkout. As I rung it up, the coupon screen said there was a $2 off coupon so I entered in my phone number. Unfortunately the coupon wasn’t there anymore, I wasn’t sure if I may have done something wrong or if it had possibly already added the coupon. I asked the lady who was working self checkout, Mickey, for assistance. Mickey was very helpful and got everything figured out for me quickly. Mickey also has amazing customer service skills and is a wonderful asset to your establishment."