Epic Kitchen and Bathroom Remodeler

"Home Depot connected me to this company for the goal of a semi-remodel of my bathroom. The beginning seemed promising, as they quickly reached out to me and was on time for the appointment we set to get the bathroom measurements. After that, it was as if I had fallen off their radar. Home Depot sent them the necessary materials list, but they were unresponsive multiple times via email. They were also unresponsive multiple times via phone. I tried to hold on to hope and trust that they would help with my remodel, especially since a member surprised me with a call back. I finally decided to go with another company. If they at least answered their phone during their respective business hours and called me back consistently to update me on what is going on, I would have tried to be more understanding."

"Was to get a professional measurement done and took 2 weeks to call to set up appointment and then for the second measurement they call once again after 2 weeks and left voicemail which I returned almost immediately to get no call back it has been over 2 weeks. I would never use this company as April is a horrible office manager!! I wonder if her boss knows she does not do her job of contacting customers! Communication is a wonderful thing is actually used which Epic does not use."

"Keep moving. If you go with Epic you will be the general foreman of your project. You won't be told all of the general foreman functions, you'll be kept in the dark, and mistakes will happen. You may have a job and you'll have to take time off to wait around for plumbers, electricians, and inspectors (when you paid Epic/Home Depot to perform these functions). My cabinets arrived Friday March 1, which also marked the first Epic no-show. Epic started construction on Monday. They returned a cabinet and door that were the wrong size and damaged. Epic worked for a few days and then just stopped construction without informing me. After about two days, I realized that no one was showing up for work and reached out to Epic. Epic told me that they couldn't proceed until the countertop was installed. When were they going to tell me that? At that point, Epic had finished about 25% of the project and could have done a lot more to provide me a livable space. Epic told me they were going to return yesterday and no-showed again. Today is April 16 and I made contact with Epic. The re-ordered parts will be at the store for pick up this week. There's one last item and Epic told me they will not resume construction until early May, when that last item arrives (a panel). I could have a kitchen this week, but we're waiting for a panel! This ordeal isn't over. PS Epic charged me $1,000 for two permits. A permit cost $122 and I had to wait around for the inspector. Too much of a mark up."

"Epic has done sereval remodeling jobs in several of my homes. Very timely. Great customer service. Would recommend to a friend."

"Where to begin (because the ordeal isn't over yet unfortunately). Went through Home Depot like the other reviewers for a kitchen remodel - new cabinets, countertops etc in early October 2017. Epic was highly recommended although somewhat pricey. The cabinets were delivered in early November 2017. Installation proceeded about two weeks later or about a week before Thanksgiving. Had stacks & stacks of boxes in my living room for two weeks and it's a very small house. An inconvenience but manageable I thought at the time. Two of the custom Thompson cabinets were apparently measured incorrectly. One cabinet was the largest to be installed. When I called Scott at Epic after Thanksgiving he said "these things happen" and told me that the new cabinets needed "7-10 business days" to be built and delivered. At the very latest that delivery should have been on December 12th, 2017. It is now January 6th, 2018. I called several times after Dec. 12th and left messages and finally talked to someone else besides Scott. The new promise was that the cabinets will be delivered and installed on January 8th. I'm not holding my breath (no cabinets have been delivered for the installers to install). Meanwhile I've had no kitchen sink or dishwasher for almost two months. Epic apparently did not notify the granite countertop company that the countertops could be installed - and therefore the plumber could then install the kitchen sink, garbage disposal & dishwasher. I finally had to hire a plumber separately to do what Epic should have done two weeks earlier (Epic was notified by HD and I was reimbursed for the plumber costs). I was originally told "three days" for most of the remodeling to occur - which of course is ridiculous - but it isn't a big kitchen at all. It is now going on three months and the job still isn't done. Maybe I was naïve (or just plain stupid) to pay for everything up front. Oh yeah - the backsplash & flooring were supposed to be done by Epic as well. I hired someone else to do that too since this company clearly cannot be relied on to do the job. Very disappointing!"