Petco

"Not only did the fish we buy die immediately and I mean extremely quick (within the bag, no shock while temperature acclimation) , but when we came to just exchange for some new ones, the poor cashier couldn't get any assistance to us, and when she requested the manager to us since there were others in line, we waited for awhile and still no help. That poor cashier is the only reason that place is running. I didn't see any other employee or the manager for over a half hour. Really kinda sucked."

"False advertisement. Petco website says you do not need an appointment for nail trimming however there was sign on the door that said no walk ins and when I asked the young lady at the front desk if it pertains to nail trimming she said yes. I could understand if they were overwhelmed with grooming multiple dogs but the store was empty."

"I’ve always used the Petco in burke for my dog’s grooming services, but we moved to the area about a year ago and I decided to to try this Petco. So far only Florencia is able to leave Rascal looking fabulous. She’s very informative and sweet! I know Rascal can be a handful when it comes to his grooming but Florencia definitely knows what she’s doing & has the patience! Book with Florencia she’s the best!!!"

"Friday, October 27 they closed the store over an entire HOUR early before 7:00. We REALLY need to hire a better team here. They’re always closing early due to whatever random reason. It’s becoming a habit. Change your hours online or hire a better team please. It’s hard to go to a place that randomly chooses their own hours whenever they feel like it."

"I had the worse experience at this Petco location! My husband had dropped off our 5 month old puppy for a haircut and when I got there they told him to be back in a couple of hours after just 30 minutes he receives a call saying they just couldn’t finish the hair cut bc the puppies hair was too matted. When my husband leaves the store he says that our Jax was so scared that he cried the whole way home. As soon as he sent me pictures of how they had left him I immediately called the store and asked yo talk to the manager. Once the manager was on the phone she was super unprofessional and rude. She told me our puppy was biting the groomer and she couldn’t do it which was not what they had mentioned to my husband at all. She proceeds to say that “at-least he is safe and not hurt” and continues to be sarcastic with me throughout the whole conversation. When I asked her if he was biting why didn’t they just leave him alone from the beginning she tells me that he started biting towards the middle of the haircut and they couldn’t have guessed he would do that. She then ends the call by saying he’s fine and for me to have a good day in the most sarcastic way possible. It really felt like she was trying to be extra ignorant. I have attached pictures so that anyone that reads this does not take their dog to this location. I am not one to even leave bad reviews and normally would just deal with it but after the way they left him and the horrible rude manager I dealt with I just couldn’t ignore this."