Safeway,

12251 Darnestown Rd, Gaithersburg, MD 20878, United States

"Bathrooms are disgusting. Tp holder broken soap and towel dispensers are ripped apart."

"Great staff but smaller selection. Worth the limitation to have personalized and efficient service."

"Racial profiling is at an all time high here. I ran into this Safeway at 10:20 PM on August 2. When I approached self check out, there were customers checking out and the associate was paying them no mind. Yet when I approached self check out, suddenly the associate stepped up and just stood to stare at me throughout my transaction. I inquired about a code for the water, because the shelves inside were empty for the store brand (had not picked one outside because they were mostly loose and busted up). I frequent Safeway and I know that there is a code but yet she told me I would have to Go get one to scan! I let her know I’m not going outside again to get one. I informed her I didn’t because of the shelves being empty inside….so she got finally went out and got one. While she was looking, I searched for the picture and found the code sure enough on the screen. I purchased and paid for my items, and when she approached, I showed her the receipt. Seconds later, on my way out, she asked me again if I had paid for the water…smh! Why would I be leaving, if not paid? Not only did I just show her the receipt once, and let her know I found the pic already, but she was still questioning it and clearly racist. I am a biracial woman, and I feel that this recent experience was racially based. The other customer receipts were not checked. She paid nobody else attention at the self check out. Do better, if you check one receipt, you need to check them all and not just your customers of color! Reporting to corporate. Never in life been asked to see my receipt not once, but twice !"

"I have been shopping here for years. I love the pharmacists, produce, bakery, meat dept. people. All of them do an amazing job! However, I can’t rave about the young man at the check out today. He never greeted me even after I greeted him, he would hardly make eye contact, didn’t put the bags in my cart, and at the end, I said thank you to him and have a nice day vs him doing that to me. I understand it’s hard to find help these days but if they signed up to work there and represent this chain, then maybe a customer service review, i.e. emphasis on being pleasant and helpful is warranted. After all, the customer is the one who puts money in that young man’s pocket and I don’t want to leave there feeling like he begrudgingly did me a favor."

"Been living near this Safeway for about 5 years now, shopping here regularly. The store is great with mostly organized shelves that are kept stocked. Self checkout options for those who need it with the option to use both cash and card. Always staff in the front to assist if the self-checkout malfunctions or anything. Only con really is that there’s not always staff on the main floor to help if people have trouble finding something or can’t get an item off the top shelf. Otherwise great store, great staff, good food."