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Petco
1412 South Main Chapel Way, Gambrills, Maryland, United States
About the Petco
Petco is a renowned pet store located at 1412 South Main Chapel Way in Gambrills, Maryland. Specializing in everything your furry friend could need, Petco offers a wide range of food, toys, accessories, and grooming supplies for pets of all shapes and sizes. With a commitment to providing top-quality products and excellent customer service, Petco is a one-stop shop for all your pet care needs. Visit us today and treat your beloved companion to the best in pet care.
Photos of Petco
1412 S Main Chapel Way, Gambrills, MD 21054, United States
Opening hours of Petco
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Petco
"I have been here about 4 times in the last month and a half right around 6 p.m, and have been rushed out the door every time because the store is closing... hours before the posted hours of operation. Most people get off of work between 5 and 6, you're really killing your business rushing people out of your store before 6:30 to close. The hours posted online says the store closes at 9 p.m, and the associate I spoke with today said the actual hours are 8 p.m. If that is accurate, you should remedy that information on your website. I was there ready to spend several hundred dollars and you lost my business in an instant! It is always the same associate who is closing early, I did ask for a manager and there was not one present, and then I was locked in when I tried to leave because the associate had the doors locked at 6:15 and had to wait for her to let me out"
"It was wonderful. Everyone was super friendly..as always…and super helpful(but yall already knew that.) I was able to find everything I was looking for and I love being able to bring the puppy with me for socialization in different environments! This specific Petco is and has always been a very neat and clean store. There’s never any clutter or mess. They have the store looking ready to shop no matter what time I go in there. I love Petco and I’ll always shop here!"
"Customer service doesn't exist at this location. Shop elsewhere if you can. I have entered the store and been alerted by an anonymous voice that "We close in 30 minutes." I have been told curbside required answering on the app. Then the next time the app is frozen and the phone lines are ignored. If you enter the store, a clerk will claim physical ailment rather than assist you with getting your 32 pounds of kibble to the car and no cart is offered. I have been ignored while waiting in line so that two employees could work on an internal issue. After waiting patiently for five minutes I asked if I could check out and was told, 'Ma'am we'll be with you as soon as we finish this.' With that they continued working over whatever they were doing. A person joined the line behind me, and I asked if there was anyone else in the store who could wait on me, while they continued what they were doing. The girl who seemed to be the manager said, 'ma'am it's just a few minutes!' To which I responded yes, but it's a few minutes while you're on your job for me, a quick trip has been unnecessarily extended and I have other errands. I just want to pay for these few items and go. The 10 minutes I've waited is unfair! And the bag of food is heavy! The "manager" said she wasn't going to argue with me walked away and told the other girl she could wait on me. That girl walked to the unoccupied register and waited on me. After this, I avoided this location at all costs. Avoid this place."
"I had to drive 45 minutes to the closest store that carry's the brand I need for my pups. I have to past at least 5 different store which is an inconvenience especially if you need it for an emergency before your auto ship order arrives to you. When I arrived to the store they had the wrong item waiting for pick up. Good thing I checked before I left. The store rep was really prompt with running back and getting the correct food I purchased."
"First time in this store and what a great selection of food for our pets. Also, you can find special fresh food for dogs. I was looking for a medicine for my cat and Elli and Shaana helped a lot. By the way, they have such a friendly staff. Petco stores has a program all over the Country to help pets with donations as well support the adoption of this animals."
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