Walgreens

"Worst pharmacy ever! Rude Inefficient & Plain awful at their actual job of filling prescriptions. Years ago they were great! Every month there is some kind of issue to get a simple prescription filled. The last 2 months they didn’t fill it & claimed my dr needed to call in a refill. Even tho the script is for 12 months & on auto-refill, the same as it’s always been. This month I made FOUR trips to get my prescription. The first time they said there was no refill called in. I explained it should be auto-refill. No dice. I entered it on their phone tree. The second time they gave me the “your dr needs to call in the refill” (This is for an antidepressant, not a narcotic.) They never contacted me to say they weren’t filling it. The third time I went when they said it’d be ready & guess what? Wasn’t ready. They said come back in 30 min. When I came back they gave me “your insurance is expired.” It isn’t. But I needed my medicine. I paid $83 instead of $9 just to get out of there. The employees are rude. Not one person has ever apologized, or taken responsibility & will spend 5 min pretending they don’t see you before they acknowledge you. This is an excellent case in poor management. Do not go here!"

"Zero stars. Staff is incompetent. Walgreens processes are the worst. Brand name auth on file but every time they try to charge me $1000 of dollars."

"Marie in Customer Service noticed I was having some difficulty finding products in the store. She helped me locate and choose products, saving me a lot of time. I was walking with a cane and Marie helped me get to a register. She was a very pleasant and professional employee."

"I ordered a same day metal print Thursday that said it would be ready by 1230 pm. I arrived at 430 pm Thursday to pick up and the store manager had no idea that it needed to be made and after having me wait for people who came in after me he admitted that he not only didn't know how to make it but they didn't have the material either. I said to cancel the order and placed it for pickup at the Clarksville location (which was awesome and had it ready by 930 Friday morning!). I then received a message Saturday from this location saying that my order was ready. When I went to the store and talked to the same manager he said he remembered that I cancelled the order and then tried to charge me to take the print they accidentally made and when I said I wasn't going to pay twice for the same print rather than just give it to me he allowed me to watch him compress it in the compactor while customers waited. Absolutely the worst customer service I have ever had."

"I love this local Walgreens. They're so warm and welcoming. Today, I had to pick up a prescription. There was a little back and forth calling my doctor's office and the pharmacy. I spoke with Mary and told her the situation. After a two minute hold, she said she'd taken care of it. I just got home with my medicine. That's just one example of how lovely this Walgreens is. Five stars!"