Wendy's,

208 Rodi Rd, Penn Hills, PA 15235, United States

"The most ghetto, unprofessional, and unintelligent employees, especially management. This specific location needs to fire everyone working there and rehire new staff that have been trained in professionalism and customer service. They locked or doors in the middle of the day and yet try to tell you to come in for a mobile order. Management are nothing more than middle aged idiots"

"So they call places like this "fast food" more like inconvenience food! So for starters I went on lunch at 1130am went there to find all the doors locked no way I could use my lunch break to sit in a busy drive thru line. Part two: wife suggest I pick up something for the house for dinner after work. I have three kids, myself and wife. I ordered via the app and selected pick in store. Walk up to the door and it's locked but there was people in the dining room and when what appears to be an employee said "I think the our Inside is closed" I said well I selected pick up in store and walked right past him. While in the store there was two female workers working, I stood there with my phone in my hand for over 4 minutes I know this because I timed it with the timer app on my phone. The whole time the one girl constantly walked past me, no greeting, no talking whatsoever completely was oblivious to me being there. Two other men walked in after me they was at least talking to one another so you would think that would yield the worker to acknowledge one of us NOPE! She bagged up my order and I said I'll move to the side to check my order. She then announced to the store very loud "I'm going on break" Now a $50 order I'm checking it so I don't have to come back, sure enough my order was missing 2 10 piece nuggets and fries. I went back to the counter thw other girl acknowledged me faster and I looked at the receipt and said what I was missing and she said you're probably missing a coke too because the coca cola is out. I said well the other girl never told me that and I have all my drinks so your guess as good as mine as to what she poured me. Based on others reviews the lack of effort or care or quality control is bare bones. With the amount of time it took I should not have been missing anything. It's quiet sad this isn't the first time I've had a bad experience here. This store needs a fast life changing shift in the staff a complete gut job because no one gives a darn about the job they do. I would really like a refund but even that is like fighting city hall!"

"We sat in the drivethru for 10 minutes. Then told to pull up because my chicken wasn't done. Sat for at least 10 more minutes next to the sidewalk loaded with garbage. The employee just brought our food out and held the door behind him while he just handed my food to me. Said " Have a goot one" and went back in. The fries my wife ordered were cold and the bun was also cold to the touch. I like supporting local businesses but we will probably not return. So sad"

"People always wonder why I don't eat at Wendy's. Here it is. Nobody in the dining room but me, my wife and our son. Still dirty floors, no condiments, only small cups, out of tons of soda options, surfaces that I'm pretty sure we're last cleaned when they were installed. Just plain dirty mediocre food. Would not recommend."

"The drive-through was super busy tonight, and they were short-staffed... all I wanted was a frosty... and the machine was down. I was bummed, but the fellow taking my order was so polite, professional, and apologetic that I didn't stay bummed for long. I complimented him for his courtesousness and professionalsm, and left with a different beverage, and a smile!"