KeyBank

"As owner/operator of a small local business time is everything. I was in need of a banking opportunity that not only has my best interest but as well as my employees at heart. I had a time set aside to establish what was needed. All members and staffing of the bank took my time seriously. Identified what I needed and made the process as feasible and painless as possible. I highly recommend for both business and personal use."

"Transferred an IRA to another bank and they transfered the incorrect amount of my balance. They shorted me quite a large amount."

"I’ve been with KeyBank since before they were first Niagara. This specific quakertown keybank is rude & always arguing with me about what I want to do with my money. Never say hello. Will be closing out my bank with them because they also have the most RIDICULOUS Fees."

"I wish I never refinanced 2 properties here. There is a significant issue with correct principal amounts month to month not being applied. The bank management has been advised in great deal and I am told that the mortgage department is checking. A non answer is still no answer. In 6 months Key Bank owes me over $500 in incorrect principal posting. I cannot imagine I am the only account that has the issue. I am taking my complaints to BBB and the banking commissions. This is not something I am going to address every month for years to come. It is either a system glitche or intentional posting errors. The branch management assures me they will help but 6 months later I am back to where I was with my first statement error. There are many banks go elsewhere"

"I like First Niagara a lot better. I don't understand why Key bought out FN, they exist in the same places. The fees are the worst part. FN never had any for normal checking. Very few non-corporate banks exist any more. It reminds me of the Bailey Savings and Loan from It's a Wonderful Life. All those mom and pop banks are being run out of business."