Panera Bread,

1500 Washington Road, Mount Lebanon, PA 15228

"Very expensive and couldn't eat the half sandwich, as I couldn't bite into as tomato breads crust was tough. The turkey on my sandwich was 2 tiny pieces of that super cheap stuff that's prepackaged at the grocery store. The service was good though."

"Not sure when this place started feeling a bit sad, but wow. I thought the lack of anger employee engagement to saying "thank you" or trying to confirm I was picking up the right order (dead. Silence.) Then the bagels being sliced to the point I can only describe the bagels as "chipped" but the real kicker was my $12 sandwich that looks like it should be in the dollar menu. Used to love this place, but it's pretty rough around the edges at this point."

"Kevin Oxenreiter is an exceptional employee who provides an outstanding level of customer service. He comes out in his cute apron and serves us with a smile every time. If anyone wants to go here, do it for Kevin. He loves u"

"If I could give ZERO stars, I would! TERRIBLE EXPERIENCE starting with the service, then the food was loaded with salt, to the rude, ignorant, arrogant staff that doesn’t care whatsoever. Staff talking about how customers aren’t leaving a tip right in front of the customer, restaurant was filthy. Previous tables that had left and needed clean had food still left on their plate which clearly shows they did not enjoy it. It used to be good, but I can see that it had gone down hill and for the worst! NEVER AGAIN will I go back there or any other location. I wouldn’t let my dog eat the scraps that’s how bad it was."

"Our food & service was good but the drink/soda station is disgusting. I looked closely to see if it was rust or brown mold from improper cleaning but I couldn’t tell which it was. Either way, it’s not up to Panera standards. Table tops were not being cleaned while we had lunch and no one ran a quick sweeper between customers being seated. They are obviously understaffed. I expect better at the Galleria."