PNC Bank

"This branch used to be run so well with hospitable and attentive service. We came in to add a signer to an account and with the exception of Mary (who's been there a very long time) we were treated like second class citizens. The branch manager couldn't be bothered to check on the activity in her branch but instead was seemly busy on her cell phone texting, googling or whatever until after waiting for over 20 mins for someone to serve us, we popped our heads in to see if she could help. She didn't so much as say hello or introduce herself and acted like we had done something wrong to be bothering her with our request. It was truly appalling, especially given we'd been loyal business and personal line clients for close to 20 years!! Needless to say, we're taking our business elsewhere."

"Regularly, on a Saturday they only have two people working in the entire bank and the air conditioner isn’t on so it’s always stuffy and stifling hot."

"I always have to wait in line because there are never enough tellers. I think it's faster to go through drive-thru because inside desk teller works the drive-thru, mostly."

"If you are looking for the rudest staff who will miserably do the bare minimum, bark sarcasm at you, and attempt to refuse service to you during business hours, then Thorndale PNC is the branch for you! Each complaint to corporate is met with a generic email of fake concern but no further action is taken by them."

"I wanted to withdraw money and have been to this branch many times, often going to the same teller. Every time I go in, she asks for my i.d. and a credit card. This is unacceptable because they know me. The teller is the woman with long, gray hair. The male teller has waited on me fewer times than this other teller and he never requires an i.d. She basically said she didn't recognize me. If that is the case, she needs to retire! I accidentally handed her my expired license and she said shescould not accept it. What??? The manager said they require i.d. and finally decided the license was acceptable. If she is in there the next time, I will go somewhere else or wait for the male teller."