Citadel Credit Union

"Sean, the Branch Manager, epitomizes exceptional leadership and customer service. His dedication to going the extra mile is mirrored by his team, as evidenced when his colleague Patrick seamlessly stepped in to assist with cashier's check verification during Sean's absence. This level of reliability and support is invaluable, and knowing that professionals like Sean and Patrick are at the helm gives me immense confidence in all my banking needs. Their combined efforts truly set Citadel Credit Union apart. Thank YOU"

"Even though I wasn't able to complete what I needed because of something I didn't forgot to bring on my end, I still wanted to give this location a five star review because the customer service here is the best out of any of the many Citadel locations I've been to over the years."

"We have been banking with Citadel for over 20 years and really have nothing but positive things to say about our experiences. Years ago the West Goshen branch was on Paoli Pike and Boot Rd. Every Saturday my kids and I would take our deposit from our karate fundraisers up to the counter and the tellers were always great with out kids. Now that the branch is on West Chester Pike, most of the bank officers know me on site and they always provide courteous and professional service. My family doesn't bring Citadel a bunch of money but they still always make us feel special. Thank you!"

"I’ve been with citadel since 2015, and they have always been so helpful. At the West Chester office, Liz has continuously provided exceptional customer service. She will call people over when she sees they have been waiting in line, or just ask about our day, and is so kind to our daughter. We finally opened a bank account for her, and Liz was phenomenal, and engaged with our 16 month old. The tellers have always been great too, and drive thru. Every now and then when an overdraft occurs, they are very helpful and on occasion will remove the over draft fee. Thank you Citadel, and Liz for always providing great customer service."

"I have been banking with Citadel since I was a teenager. 10 years later and I'm still pleased with their service! I typically frequent the West Chester location. Elizabeth Keeler and Danielle Burkett have been wonderful in helping me with anything I need. There are ALWAYS friendly faces there, though. Thank you Citadel for keeping old school, friendly, customer service alive!"