Members 1st Federal Credit Union - Berks County Regional Office

"Started a car loan because it was picked by the dealer and opened an online account with them thinking I'd be able to view and access my loan account. Nothing. It took them nearly 3 weeks after the purchase to have it setup. They were almost unaware of the loan that they themselves had given. Had a small lapse of insurance and they decided to tack on $1650 dollars to the loan for CPI. I was never made aware of this by phone or email, or text. I saw the cpi show up 2 months later on the loan account and then by that time I had already owed them 2 months of insurance. The insurance was predatory to say the least. I decided to fully pay off the loan because I was done dealing with thes guys, so they told me to pay of the full cpi coverage for a year and then they would refund me the remainder of the year. It took 3 weeks since I paid it off to receive my refund. These people have no idea how to run a credit union. They accommodated me in no way whatsoever after MULTIPLE messups on their end. If I ever see their name on another loan I'll be politely declining."

"Sent me a letter in the mail, saying they were going to charge me a fee for “lack of activity”…then I call them to close my account and credit cards (which both have no balance) and they refused, saying they can only cancel one, and I have to call back again next week to close the other one. They are full of nonstop nonsense fees, and are one of the least knowledgeable and professional banks I have ever worked with. You would think with their name they would have a focus on customer service, but that is far from how they operate."

"Had to have my card replaced due to fraud. Great customer service from the lady replacing my card. Positive experience as always after almost 20 years as a member!!"

"Credit card dispute wait time 45 minutes. This was resolved or so I thought. Received no amount due for two months but just got the same bill again. Absolutely the worst customer service I have ever experienced. I would 100 percent totally stay away from this company"

"Have been a member for over 30 years and have been very happy with all their services and the way they treat me wish them the best of luck with their reading opening"