Citadel Credit Union 558 Kimberton Road, Phoenixville, PA 19460

"Citadel can’t be trusted to treat you fairly. They tell you one thing then change the the conditions of your loan .I asked for a home equity loan. Received a run around. Changed my request to a Heloc because the interest rates are higher. Treated unfairly . Sorry I trusted them."

"This is the best credit union bank I have ever dealt with! They’re courteous, friendly and extremely knowledgeable on everything, but what I like more than anything about them is their loans immediate approvals and all paperwork is done quick. Thank you Citadel!"

"This used to be a great Credit Union. They recently did an "upgrade" that completely screwed up my automatic bill payments and its impossible to get everything back. They've grown too fast and no longer care about customer service."

"More inconvenience. I go into the bank to deposit cash. I use the self-help machine. I put in my card and my pin and I do a transaction. It then asks me if I want to do another transaction and I say yes. So what does it do? It spits out your card and you have to start over and put your card and your pin in again, just to go to the next transaction. Why? You are already in the system I have been a customer of Citadel‘s for at least about 20 years. They recently made some changes that are extremely inconvenient. I use the app on the phone to do everything, deposit checks, transfer funds, check balances, pay down my credit card,. They used to have one login. You would login one time, you could see all your accounts, and you could do all the work you needed to do. Now they have decided to have two separate logins. One login for your personal accounts and a separate login for your business accounts. Now every time I do work on the phone which is almost every day, I have to login twice. This is very time consuming and unnecessary. I have contacted them and asked them to change it back to just one login, and have gotten no response at all. I use the app on the phone all the time because I am self-employed and rarely if ever need to go in the bank anymore except to deposit cash, but now the new system, which saves them time, is very inconvenient for myself"

"I usually have a great experience, but today wasn’t so great. Mr. Monahan helped me today and gave me Attitude about me wanting to make a deposit and a withdrawal from my account. He was slamming his hands down on the desk when I told him how much I wanted to withdraw, asked me where I worked and told him I worked at a dispensary and he began to say everyone is so casual with saying dispensary, why don’t you say you sell weed. After this experience I’ve considered changing banks."