JCPenney

"I like to shop this JCP, however today not so much. An employee (young w long reddish blonde hair) was extremely rude and out of line with me. She accused me of putting a shirt back in the wrong place. Ridiculous, really. I tried to explain that I found it where I was putting it back and she wanted to argue with me. She had A Lot of nerve, I couldn’t believe what was happening. I should have insisted on speaking to a manager but I had other places to be. She certainly could use some training because this was unacceptable. I will be taking my business elsewhere."

"I enjoyed shopping at this store on 9/8/23. They didn't have one item in stock so the lady at the register said I could order it online there at the store & could pick it up. Since I've done this before at other stores I thought ok. My order was estimated to arrive yesterday. It was cancelled yesterday unknown to me with no communication prior whatsoever. When I called the store this morning, I was told that because "the store" didn't receive the package within 7 days it was cancelled automatically & I was refunded the money. Hmm. strange in my book. I've never heard of such a thing. This was told to me in such a no-xenón attitude."

"JC Penney overall I would give a 4. The one by me I gave a 3 simply for the fact that they didnt have a lot of choices when I was just there. The boys section is half the size of the girls (I hate that). Its also cheaper online because I have coupons for online only. The best coupon today was an extra 15% off. I also always say they are a year or two behind in styles."

"Terrible customer service especially form the manager on duty. Went to checkout at the register with a shirt that was 40% off. It didn't ring up that way so they asked to see the sign. The sign reads the name of the shirt and the original price of the shirt. Manager says fine print says "other items as ticketed" on the sign. I explained the sign specifically says the name of the shirt and is sitting under the sign. She says any reasonable person would know it wasn't on sale. She hovered for the rest of the transaction and was getting very aggressive. I asked for her name and she grabs her name tag on her shirt and proceeded to put it in my face. All I tried to do was get what the sign stated and instead I was met with disrespect and aggressiveness for such a small thing. Management needs some house training and learn how to treat others!"

"Little expensive but have picked up a few nice items on mark down. Doesn't have a wide selection of larger sizes; however, they do have a wide selection of small sized clothing. They have a nice selection of jewlery. Employees have always been very friendly and helpful."