Lowe's Home Improvement 8755 Branch Avenue, Clinton, MD 20735

"Friendly staff and can often find the items I need. 4 stars because I am not a fan of self check only!"

"Poor service this afternoon. Not one representative in the store could tell me where to find an item. Each one said go up to the service desk. I am not waiting 10 people deep. I was so frustrated. No one knew what isle certain items were that I was looking for. I spent way too long in that store ( over 45 minutes) and it was a quiet part of the day. Sorry to fuss, just very disappointed. Employees, please be familiar where certain item are. That is your responsibility. Woman at check-out was amazing."

"I called 4 times and the phone just kept hanging up on the transfer with the automated voice. I placed an order at the end of September, that was scheduled to arrive on 8 October from 830-1230, waited all day, tracker stated running behind will deliver, around 830 pm the status was updated to delayed, no calls from driver. I called on 9 October and was told there were some issues and rescheduled for 10 October. 10 October delivery comes and it’s missing an item, I ask the delivery driver about them, he checks the truck and they’re not there. Online status has now been updated to delivered for everything. I call again and they state the item was indeed left off the truck assuming it was a partial delivery and I had to push the date again to 12 October. Things happen, I’m understanding of that however still very frustrating."

"After a long day at work I was greeted by Andrey the assistant store manager, who assisted me with each item that was hard for me to find walking down the correct aisle and explaining which item was best and why it was. The great customer service made me feel great about spending my money. Thanks, Lowe’s and Andrey"

"I've been quarantine and I had to do something with my time and I've visited this location ALOT!! The staff have all been very well informed and helpful when looking for certain things. I completed a planting project and the had EVERYTHING I needed. From the pots,seedlingzspray paint and more. Ir has always been well stocked and a hassle free experience...Highly recommended."