Rent-A-Center,

5840 Silver Hill Rd, District Heights, MD 20747, United States

"Very good experience. Hassel free. Staff has been nothing but polite."

"Special thanks to Ms. Chasity she did an amazing job helping me get the furniture I needed and wouldn't let anything or anyone stop her from doing her job. Overall 100% customer satisfaction. Thanks a million Chasity."

"Horrible customer service. Their scheduling was awful. I called them to have someone pickup my tv stand. They scheduled my pickup between 12pm and 3pm. I called them at 1pm and they said I was scheduled between 3pm and 5pm. I kept calling them back to let them know I needed someone to pick up the item before 3pm. They kept saying, “someone is on their way”. No one arrived until after 3pm and I ended up being late for an event. To make it worse, the guy shows up without another person and without a dolly so I had to help him carry a heavy tv stand down to the first floor."

"I was very surprised with this location. I have heard not so great things over the few years. HOWEVER. My experience was more than great. I started the process online for a washer and dryer. Waiting for my delivery so I won’t speak on that just yet, but the customer service was great! This lady named Marissa helped me over the phone and went over and beyond. Customer service is HUGE for me. She went over and beyond to help me out, called me back when she said she would and worked with me. Pleasant voice over the phone AND in person. I don’t normally do reviews but I had to go out my way for this one."

"My refrigerator decided to take a break right before Thanksgiving and my trip to NC got canceled my daughter was in the hospital and we needed to stay close. So we were now hosting at our house! I called a few rent a center's and the phone service was not the best. Finally I called the location near me and got the manager I believe his name is Thomas. He went above and beyond to find me a clean new fridge in my price range and had it delivered in 2 days! Just in time for me to go grocery shopping for the holiday! I was able to make Thanksgiving dinner and send food and dessert to the hospital for my daughter her fiance and all the nurses. Having this refrigerator on time made a stressful time into a smoother situation. We are happy that Tom was at work that night. As for our delivery guys they were so nice and personable.Our delivery came right on scheduled time! My experience was wonderful! My customers service was exceptional! Thank you Rent a Center District Heights!!"