Lowe's Home Improvement

"Temple and John in appliances were super nice and helpful! They were great. I wish Lowe's had more microwaves in stock though. Lots on display, not many actually in stock. Also the veterans discount did not apply to the microwave we bought?! At least we were able to get one and get it home."

"Honestly, we couldn’t be more happy to not have to shop at this Lowe’s anymore. The customer service has gone significantly down hill. In the latest situation, we received two separate emails on products we ordered to be picked up in store. The same day they sent the email saying we had two more days left to pick up, is the same day they released our items. Between moving and having a newborn, it seems like not getting there the day the orders arrived in separate shipments, on different days, is the reason we lost our items. Do better Lowe’s."

"They changed their return policy. I previously spent a lot of money here but will not anymore. They do not even issue store credit with a receipt if over 90 days. I get that but having not known and returning just after you think the would have given me credit considering I was going to literally spend more than what I returned. Not anymore."

"Short version: The salespeople on the floor are helpful and friendly. The store is clean. However, the management has no time for customers. They are not interested in giving good customer service. They will give wrong answers and not take responsibility for issues they caused. UPDATE: I called today and spoke to the manager on duty. Much different experience. She was helpful and committed to resolving my problems. Thank you, Brianna, for your help."

"$116 Trailer at Lowe's! No, they did not sell it for $116, and I know that the sing was incorrect. But when I inquired more info at the Customs Service Desk. I was told that all of the trailers were spoken for and that they did not have any available, sorry. They never told me the price or asked if I wanted to order one. This is not the first time or the first Lowes where I have found miss-marked items and/or poor customer service."