Macy's 10300 Little Patuxent Parkway, Columbia, MD 21044

"I bought some very expensive cologne around 3 months ago. I was waiting around looking for help. No one came over to help but this guy name Andy. Maybe the other people thought I couldn't afford or they just didn't like like their job or care to assist me. Andy did not hesitate to help me. He showed me many popular sprays. I ended up going with his recommendation and I have been very happy with my purchase. He told me to come back during December because their was a huge sale. I came back during Black Friday to find Andy and buy some more. The store was crowed and Andy was busy taking care of other people so I left. Anytime I come to Macy's cologne department, trust and believe I only want to be taken care of by Andy. Very nice person"

"Heaven forbid you need to contact Macy's customer service via phone, your patience and sanity will be tested to levels you have ever experienced. There was no option to deal with customer service via online but I had to call them not once but several times to resolve issues on my account, spending wasted hours with individuals that clearly are not trained nor qualified to do their job which is to help the customer. I had issues stemming from having to have them reissue my credit card. Well you think that would be simple enough but no. They couldn't even do that properly. They reissued the card and transferred my balance but they messed up on my other features. So once again I'm on the phone with them. After being transferred several times, being disconnected and spending almost 2 hours they did not fix the issues. My star monies were not showing on my online website. Rep kept telling me to download the app and I would see it, but I kept telling them that this is not working. They made me place an order on the phone and guess what, not 1 but 2 reps could not even do that correctly and did not apply the star monies. Third issue I had to with them, is that my Star Rewards status showed that I need to spend more $$to keep my Platinum status, which this was not correct because they were not showing the purchases I made with my old card that was well above the min. amount needed to be spent for the year. After another 2 hours of being transferred and disconnected and talking to 3 different reps that just were not listening to me, even though they could see all my account info, still was unable to assist me because they could not do simple math but gave me an excuse that all the balance I owed was from the credit card interest, which was not the case. I demanded once again to speak to a manager. Finally got a manager on the phone and she assured me that this was an error and that my account would be updated showing the correct Rewards level. I had my hesitation believing this, but was exhausted with spending my time and efforts with their customer service department and gave the benefit of the doubt. Well this should not be a shocker, that they did not fix anything! Do yourself a favor and if you can somehow prevent it, DO NOT deal with Macy's customer service phone reps, you will waste your precious time and you will be so frustrated that you want to pull your hair out. MACY'S do better, train your staff, and hire people that can actually assist and not create more issues for your customers. Not surprised if you are the next big chain to close your doors...."

"Have you ever entered a Macy’s department store and wondered if they are going out of business? Well, this store location is a pleasure to visit and shop. The items are merchandised in an orderly and creative manner. I always visit this location for my Macy’s buys."

"Macy’s is just one of my all-time favorite stores since childhood and I am so glad that it’s still around. This isn’t my local location, but I always take the ride to come to this one. It’s always well stocked, neat and has a really good variety of brand names & labels. It was only this particular shopping trip that I actually dove deep into the Backstage Store, it’s definitely a store within a store and I was pleasantly surprised by the quality & price markdowns on items in there, I lost my whole mind back there and left 3 shopping bags later. I have forever loved shopping at Macy’s, you always get good quality items and there’s always some sort of surprise sale or discount that you didn’t know until ring up, if you like to hunt for bargains & deals, this should always be your first stop. Christmas season is the absolute best time of the year, it’s always very festive, not to mention no matter what season it always smells good in there. Check them out, they don’t disappoint!"

"It’s nice clean place . You can enjoy shopping time with your family. Food courts also there . In the Mall."