Big Lots

"Prices are reasonable, and I acquire bonus points, which gives me a discount on my total purchases at register when I check out."

"UPDATE: They are ready for Christmas! I love Big Lots stores! You never know what you are going to find in one of these stores. I was at the on Richie Marlboro Road, it is a large store, they appear to need some help. There were too many isles blocked with stockers, boxes and ladders. It was difficult mauvering down the isles with a cart. The isles are too close together. There were too many empty shelves. There were out of Gallons of water, so don't waste your time going there for water. I went there mainly for three items, water, black pepper, and a single screw driver. I only found the black pepper. They have 40% off some halloween and fall deco. They have Christmas decorations out. I could not shop the way I wanted to because my vision was not that good and I was pressed for time. They are worth checking them out during the week. The cashier was very pleasant and concerned about my shopping experience in their store. I will be returning to this location soon for an update."

"This is a great location, but store shelves are either bare or items are picked over. Went yesterday at 6 pm. to grab some needed items. When I arrived at the entrance, not one and I mean not one shopping cart or hand basket was found. I ended up handcarrying as many items that would fit in my hands to the register. My hands were trying to hold steady two large bags of detergent, along with a jar of peanut butter and other items. Three people were ahead of me in line. I tried remaining calm, hoping my hands wouldn't drop the items. This was a long 15-minute wait. As I stood patiently, I watched carefully everyone entering the store and seeing the look of bewilderment on their faces, as they too didn't see any carts or baskets in view. When it was my turn to be seen by the cashier, I quietly asked her, "Where are the shopping carts?," she replied, " Oh, they're in the parking lot," and she pointed out to me where in the parking lot they could be found. I said, "You can't bring those carts inside?," and she said there was no one available to do so. Attention Management: Please have someone from your store periodically check the availability of shopping carts for customers entering your premises to use and, if necessary, retrieve them from the parking lot. This makes no sense. Shopping carts do not return to the store themselves. It takes a human being to bring them back. Anybody can do it. It is not beneath any employee to go out in the parking and bring those carts back. I was frustrated after leaving the store. The likelihood that I'll return to this particular location is not likely. Again, the location is fantastic, but the customer service isn't. Besides the lack of shopping carts on this particular day (which is usually not the case), the wait time in line is typically slow. Emphasize urgency with the cashiers. Customers don't have all day. Get them in and get them out. Again, get them in and get them out. This Big Lots is not a super big store. You can be hospitable and efficient with customers all at the same time. You don't have to choose one or the other. Thank you for hearing me out. I am not a whiner but an advocate for better customer service in predominantly Black communities. We can do better and should expect better. Thank you."

"You never know what deal you may find when you’re shopping at Big Lots. Big Lots offers a wide variety of Household products like Home Furniture, Electric Fireplace, Food, Snacks, Home Decor and many other items and accessories. Great atmosphere with helpful and friendly staff."

"Pat was extremely helpful in the furniture section. I was looking for an item that was out of stock in another store and she took excellent care of me as soon as I walked into her department. They even gave me tips on assembling my stools. Love them!! Great prices too!"