west elm
2921 District Avenue, Fairfax, Virginia 22031
About the west elm
West Elm is a popular furniture and home goods store located in Fairfax, Virginia. Known for its modern and stylish designs, West Elm offers a wide selection of furniture, decor, and accessories to help you create the perfect living space. Whether you are looking to update your living room, bedroom, or outdoor area, West Elm has everything you need to make your home both beautiful and functional. Visit their store at 2921 District Avenue to browse their latest collections and find inspiration for your next home decor project.
Photos of west elm
2921 District Ave # 100, Fairfax, VA 22031, United States
Opening hours of west elm
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of west elm
"I have been shopping at West Elm for a few years, most purchases were without incident however my last purchase of the Harris reversible sectional sofa was incredibly problematic. The sofa arrived with cushions which were unbalanced, made me feel like I was sinking in at the backside of the sofa. While they did send someone to come out to evaluate it, they concluded the cushions were improperly filled and not so promptly sent new cushions which I then had to insert into the covers myself. After paying for a product which should have arrived ready to use, I had to employ help with stuffing the replacement cushions into the covers, an added expense and inconvenience. Still there remains this sinking feeling, the ottoman may be a problem as well, as the chaise portion doesn’t sit flat or even. At the end of the day, I would not recommend this product and I caution against purchasing large pieces of furniture from West Elm, from quality control to delivery, it’s been awfully problematic and I’m completely dissatisfied and there has been no response from customer service. Returning custom furniture is not an option so I suggest you buy elsewhere!!! The furniture maker is not reliable nor do they stand by their products."
"Probably one of the worst customer service experiences. We placed an order for sofas back in June and its now October, we are still waiting! They had no idea what was going on with our order when I called two months into this mess. The person I spoke to over the phone was as clueless as the day she was born! All I got was “umm let me check”. For such a high end brand this is such poor service! Even now we are waiting for delivery of our sofas. Which keeps getting delayed for one reason or another. We had to call the shipping warehouse ourself after finding out that our sofas had been sitting there for over two weeks because West Elm’s computers couldn’t generate the shipping labels. What does that even mean? So so disappointed. Will not be making any future purchases from here."
"tl;dr only buy from this store if you absolutely have to and only buy from West Elm if you absolutely have to I was shopping for a bed frame and didn't want to spend Pottery Barn $$$ so I thought West Elm would be a good choice. The sales person (who was nice and knowledgable) recommended that I purchase from the store instead of online because if I had a problem "you could just call us instead of the 800 number." Made sense to me so I purchased through the store. That was 5 months ago, and my bed finally just got delivered on the 3rd attempt. Initially after 2 months the bed was ready to ship so the delivery company called me and stated they couldn't deliver because one of the items was damaged during shipment. I called this West Elm store and was promptly told to call the 800 number and they couldn't help me. The 800 number also wasn't helpful, so I called the store back. It took several calls and over two weeks to get the store manager to assist me. During those 2 weeks the delivery company tried to deliver the bed again, still with the damaged item. I got put in touch with "elevated customer support" at corporate West Elm after the store manager finally got in touch with me...and it took them two more months to order a replacement bed (which took another 6 weeks to be made). Overall I had a terrible experience with this store, these employees, the store manager, corporate West Elm, and the delivery company. Would highly recommend you shop at a different furniture company or if you must buy from West Elm, just use the website (and BEWARE)."
"The furniture is wonderful and the staff are very kind, but I experienced one of the worst (if not THE worst) series of delays on my table delivery that I could have possibly imagined. It took nearly 6-months PAST my promised delivery date for my table and chairs to arrive. I had purchased these for my new apartment across the street, and by the time they arrived my lease was halfway over. What made matters worse was the fact that nobody could provide a clear answer as to when things would arrive, despite repeatedly following up and asking for status updates. I was given endless promises that my furniture was "about to be delivered" or would "arrive this weekend" etc. Overall, it was a very stressful experience despite loving the furniture when it eventually did arrive."
"I purchased a leather chair and have enjoyed it very well. A couple of years later, I found a stain on it and I thought someone in my family mistakenly made that stain. However, the same stain started appearing other locations on it and there are now at least seven stains there. All are the same mark like 30. I believe these are coming through the leather from the back. Probably, back on the leather, there are some kind of marks written by ink. I brought photos of them and showed them at a local store, but I was simply told by a staff that he had never seen that before and they could not do anything about that because warranty expired. I believe this is manufacturers defect, which would become known after warranty expired. See the photos here. Very disappointed now. I will never buy any leather product from West Elm again. Be careful!"
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