Design Within Reach

"Don't order from them. Delicate packages such as glass will come shattered and they will blame the shipping company so no refund will be given. Disgusting and cheap."

"Design Within Reach had an in-store sale, so I took advantage of the opportunity. Louine greeted in the store, and was able guide me through the selection of chairs, and because of my back problem I am very pickey about chairs. Answered all my questions and made a good recommendation of the product. Product was delivered in to my house the time they approximated. Did not have any issues, and will go back here anytime."

"I would give this place 0 stars if I could. There is a reason why they are not accredited by the Better Business Bureau: they do not stand by their products. There’s lots of blather about sustainability and heirloom quality design but in actual practice, they use cheap Chinese parts which do not stand the test of time. Purchased a king-sized Cove bed from DWR: first the support legs gave out and then the parts holding the rails sheared off. I called the company and they referred me to the Georgetown store; the Georgetown store asked me to email photos for them to submit to the main headquarters. No one ever responded and they gave me the run around whenever I tried to talk to anyone. An IKEA bed would have lasted longer. So now we understand what “Design Within Reach” means: attractive design, cheaply manufactured, no customer service. Stay away."

"I really hope you have a better experience than I did, but you should avoid purchasing from this studio. I would recommend going here to only see the furniture in person and testing it out to see if it's comfortable or maybe clarify a color. THEN ORDER THROUGH THE MANUFACTURER NOT THE STUDIO. I ordered a herman miller sayl chair from here on December 3rd. There was some confusion with the color I wanted. The picture looked grey on the imagine I was shown and I made it clear that I wanted a white chair. I was told that the chair was actually white and that the lighting in the picture made it look grey. I trusted the person who worked there they would know better than me. Turns out the chair was grey when I got it. No big deal, honest mistake. My biggest issue is that it is now February 2nd and I'm still dealing with this problem. I still don't have the chair I actually wanted. On email exchanges and phone calls they tell me what I want to hear but no action has been taken, only suggestions about what they can do, which has only been offering me a partial refund. I made it clear I'd rather do what it takes to get the color I want. It seems like they have been stalling on purpose so that the return policy runs out. I have reached out to Herman Miller in hopes to get this situation handled. This is ridiculous."

"We have been in this store a couple of times ordering furniture and taking our time deciding between things. Jonathan has been extremely patient and kind with us. My husband and I have vowed to stop shopping online after this in-store experience! :) Even our 5 year old, who typically would hate being in a furniture store, enjoys being at Design Within Reach because he gets to play with the spinning kids chair and globe lights. We also spoke with four or five other designers in their store and everybody was extremely helpful and kind when we had questions about something. The atmosphere here is great!!!"